Richard Avila
El Paso,United States
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in any sales environment to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
20
20
years of professional experience
Work History
Real Estate Agent
Self-employeed
El Paso, TX
07.2021 - Current
- Maintained updated knowledge of local real estate markets.
- Responded promptly to client inquiries via phone or email.
- Managed real estate transactions from initiation to closing.
- Coordinated appointments to show homes to prospective buyers.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Showed residential properties and explained features, value and benefits of available homes.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Ensured all transactions followed state laws regarding real estate practices.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Maintained current and accurate CRM database of prospective customers.
District Manager of Business Sales
T-Mobile
El Paso, TX
03.2015 - 08.2018
- My role in the organization is to provide support to the District Manager of Retail Sales and their leadership team as it relates to T-Mobile@Work Business
- In my role my duties were to provide purpose, direction, coaching and motivation to surpass our @Work objectives and to conduct training as needed to support my district and the region.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Mentored team members by demonstrating best practices for sales and customer service.
Retail Sales Manager
T-Mobile
El Paso, TX
06.2004 - 07.2015
- I was given the opportunity to be hired as a retail sales associate in June of 2004
- I was able to work my way through ranks from a full time sales associate to a retail store manager present day.
- Positions attained - Retail Sales Associate, Retail Associate Manager, Retail Store Manager, Career Development Mentor, District Business Manager-Retail, and Business to Business Manager of Sales
- Created weekly and monthly reports on store performance and sales objectives.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Increased store sales by cross-selling complementary items.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained a clean work environment to promote safety standards.
- Resolved conflicts between customers and staff members in a professional manner.
- Monitored employee performance and provided feedback to improve productivity.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Conducted regular inventory checks to ensure accuracy of product counts.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Planned promotional events such as in-store discounts or special offers.
- Reviewed financial statements regularly to track store performance.
- Established relationships with vendors, suppliers, and other partners.
- Monitored team sales targets and addressed deficiencies.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Education
In Progress - Business Management
El Paso Community College
07.2004
Skills
- Sales Oversight
- Customer Relationship Management
- Sales Presentations
- Customer Service Management
- Performance Improvements
- Marketing Strategy
- Team Coordination
- Account Servicing
- Goal Setting
- Staff Management
- Prospecting
- Sales Team Leadership
- Sales Training
Tel
(915) 329-8499
Languages
English/Spanish Full professional proficiency
Hobbies and Interests
My interests are spending time with my wife and 2 sons, the pursuit of continuous learning in my career, and of course meeting and networking while giving everyone the opportunity to stay connected with the ones they love seek their personal and business needs through my business as an advocate of T-mobile
References
Albert Casillas, Retail Store Manager 915-328-1037
References
References available upon request.
Timeline
Real Estate Agent
Self-employeed
07.2021 - Current
District Manager of Business Sales
T-Mobile
03.2015 - 08.2018
Retail Sales Manager
T-Mobile
06.2004 - 07.2015
In Progress - Business Management
El Paso Community College
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