Summary
Overview
Work History
Education
Skills
Timeline
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Richard Ayres

Richard Ayres

Beverly Hills

Summary

Dynamic and detail-oriented professional with a proven track record at Walmart, excelling in customer engagement and order accuracy. Recognized for enhancing customer satisfaction through efficient online order fulfillment and effective complaint resolution. Strong adaptability and food safety awareness contribute to a positive shopping experience and operational excellence.

Overview

10
10
years of professional experience

Work History

Online Grocery Associate

Walmart
05.2022 - Current
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Contributed to a positive work environment through effective communication and teamwork among fellow associates.
  • Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
  • Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.

BOH Line Cook

Applebee's Grill + Bar
03.2018 - 05.2021
  • Ensured consistent taste and quality by adhering to standardized recipes and carefully measuring ingredients.
  • Consistently met high volume demands while maintaining impeccable quality control standards for all dishes prepared.
  • Utilized strong organizational skills to manage multiple priorities simultaneously under pressure during busy shifts.
  • Raised the level of presentation quality by focusing on detail-oriented plating techniques for each dish served.
  • Safely operated kitchen equipment, minimizing accidents and maintaining a secure work environment.
  • Efficiently rotated through various stations within the kitchen, demonstrating adaptability and strong proficiency at each position.
  • Contributed to cost control measures through careful portioning of ingredients and preventing unnecessary waste.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.

Line Cook Trainer

Hoops Sports Bar & Grill
03.2015 - 03.2018
  • Managed ordering processes, maintaining appropriate stock levels while minimizing spoilage risks.
  • Streamlined kitchen communication by implementing effective ticketing systems and prioritizing tasks.
  • Enhanced kitchen efficiency by streamlining prep work and ingredient organization.
  • Implemented time-saving measures during food preparation, enabling swift adaptation to sudden increases in order volume or special requests from customers.
  • Increased customer satisfaction by consistently producing high-quality dishes with prompt service.
  • Facilitated cross-training among employees to increase versatility in handling various stations within the kitchen.
  • Participated in catering events, showcasing the restaurant''s culinary expertise while expanding its reach into local markets.
  • Maintained high levels of cleanliness and sanitation throughout the kitchen space, adhering to all health code regulations.
  • Collaborated with front-of-house staff to address customer concerns promptly and professionally, resolving issues efficiently as they arose.

Education

Diploma - Core 40

Mccutcheon High School
Lafayette, IN
05.2005

Skills

  • Customer engagement
  • Flexible scheduling
  • Order accuracy
  • Complaint resolution
  • Efficient packing
  • Online order tracking
  • Food safety awareness
  • Adaptability to change
  • Safe lifting techniques
  • Product rotation
  • Customer service
  • Attention to detail
  • Customer relations
  • Upbeat and outgoing attitude
  • Lift up to number pounds

Timeline

Online Grocery Associate

Walmart
05.2022 - Current

BOH Line Cook

Applebee's Grill + Bar
03.2018 - 05.2021

Line Cook Trainer

Hoops Sports Bar & Grill
03.2015 - 03.2018

Diploma - Core 40

Mccutcheon High School

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