Richard Bachleda
San Antonio,TX
Summary
Accomplished retail manager with strong leadership and communication skills. Experienced in managing daily operations, resolving customer complaints, and developing teams to exceed sales goals while ensuring compliance with operational standards.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Retail Manager
Academy Sports and Outdoors
San Antonio, Texas
08.2012 - Current
- Managed daily store operations to ensure a smooth shopping experience.
- Trained and mentored staff on customer service and product knowledge.
- Implemented inventory management processes to maintain stock levels.
- Oversaw visual merchandising to enhance store appeal and layout.
- Coordinated sales promotions and events to boost customer engagement.
- Conducted performance evaluations for team members to support development.
- Resolved customer complaints effectively to maintain satisfaction standards.
- Managed daily operations of the store, including opening and closing procedures.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Resolved customer complaints in a timely manner with a focus on satisfaction.
- Maintained positive relationships with customers by providing exceptional service.
- I have regularly dealt with the FBI and the ATF to review federal firearm paperwork.
- Monthly firearm audits were conducted to ensure accuracy and compliance with federal and state laws.
- Gathering orders for curbside pickup and packing orders for shipment.
- I recruited, hired, and trained numerous associates to develop into productive team members with exceptional product knowledge and strong work ethics.
- Write annual reviews and conduct regular weekly meetings to address outstanding performances and areas for improvement.
- Merchandising is constantly done to boost sales, and add-on sales are emphasized to increase the basket value.
- Implemented loss prevention measures to minimize shrinkage and protect store assets
- The Academy credit card is promoted to save the company millions annually and reduce customer expenses. Associates are trained to encourage customers to apply for the card.
Ranch Manager
Privately Owned
D'Hanis, Texas
09.2008 - 08.2012
- Managed daily operations of ranch, ensuring effective animal care and feeding.
- Led a small team responsible for maintaining ranch equipment, fence lines, and ensuring the health of the animals.
- led and directed hunters in harvesting selected game
- Guided veterans from wounded warrior organizations through outdoor experiences while providing essential support.
Fostered connections with veterans to enhance their engagement in nature-based activities.
Assisted veterans in navigating challenges during outdoor excursions, ensuring safety and comfort.
Continued commitment to supporting veterans through outdoor initiatives, reflecting a deep-seated passion continues to this day.
Aircraft Mechanic
US Navy
10.1986 - 12.1987
- Starting from boot camp, I was responsible for managing my entire company of over 80+.
- I learned how to be a team player and developed strong work ethics and organizational skills.
- Routine maintenance on F-14 aircrafts
- Due to an injury, I was medically dismissed under honorable conditions.
Education
High School Diploma -
John Marshall High School
San Antonio, TX05.1986
Skills
- Visual merchandising
- Inventory management
- Customer relationship management
- Employee training
- Loss prevention
- Sales promotions
- Conflict resolution
- Effective communication
- Coaching and mentorship
- Leadership development
- Complaint resolution
- Teamwork
Certification
Certified with a Forklift, Walky Stacker Fork Lift, and all Pallet Jacks
Accomplishments
Continuously getting honors through the company for receiving extremely high scores with Federal Firearm Paperwork (4473’s)
References
References available upon request.
Timeline
Retail Manager
Academy Sports and Outdoors
08.2012 - Current
Ranch Manager
Privately Owned
09.2008 - 08.2012
Aircraft Mechanic
US Navy
10.1986 - 12.1987
High School Diploma -
John Marshall High School