Richard Bailey

Service Advisor

Bradley Chevrolet

01.2017 - 08.2024

Maintained high customer satisfaction standards to meet or exceed targets.
Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Enhanced customer satisfaction by providing timely and accurate service recommendations.
Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Reduced wait times with efficient coordination of service tasks among technicians.
Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Streamlined appointment scheduling for improved efficiency and increased daily appointments.
Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
Maintained up-to-date knowledge of product and service changes.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Met customer call guidelines for service levels, handle time and productivity.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promptly responded to inquiries and requests from prospective customers.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Investigated and resolved customer inquiries and complaints quickly.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Educated customers about billing, payment processing and support policies and procedures.
Delivered prompt service to prioritize customer needs.
Followed up with customers about resolved issues to maintain high standards of customer service.
Exhibited high energy and professionalism when dealing with clients and staff.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Trained new personnel regarding company operations, policies and services.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Responded proactively and positively to rapid change.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Increased efficiency and team productivity by promoting operational best practices.

Summary

Overview

Work History

Service Advisor

Education

Diploma -

Skills

Timeline

Service Advisor

Diploma -

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