Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Richard Baker

Warwick,RI

Summary

Dependable, honest and assertive Casino professional focused on optimizing the guest experience. Background includes over 20 years experience in casino operations with progressive positions ranging from dealer to Table Games Manager. Has excellent interpersonal and customer service skills and is committed to positively impacting revenue goals.

Overview

29
29
years of professional experience
1
1
Certification

Work History

D/R Floor Manager

Twin River Tiverton
Tiverton, RI
09.2018 - Current
  • Provides exceptional customer service while maintaining game integrity as well facilitating dealer training and improvement.
  • Maintained table accounting, closing paperwork, as well as providing a positive effect on payroll.
  • Supervised daily operations to ensure smooth functioning of gaming floor.
  • Enforced compliance with gaming regulations and company policies consistently.

Assistant Shift Manager/Table Games Manager

Mill Bay Casino
Manson, WA
05.2016 - Current
  • Responsibilities include customer service, training, scheduling, game security as well as all staffing functions including training.
  • Additionally, responsible for all accounting functions of department in addition to being Manager on duty for the entire casino during peak hours.
  • Developed and maintained multiple revenue tracking spreadsheets as well as for attendance, training and other general office duties.
  • Additionally monitored and adjusted game mix, layouts and cards and dice.
  • Title 31 and Financial reporting as well.

Floor Supervisor

Sante Fe Station
Las Vegas, NV
03.2015 - 04.2016
  • Responsible for exceptional customer service, game security, and continuous training of dealers.
  • Duties also included table accounting and financial reporting as necessary.

Floor Supervisor

Hooters hotel and casino
Las Vegas, NV
03.2015 - 04.2016
  • Responsible for exceptional customer service, game security, and continuous training of dealers.
  • Duties also included table accounting and financial reporting as necessary.
  • In addition responsibilities included Pit accounting and as well as casino host duties.

Floor Supervisor

Harrah’s Cherokee Casino
Cherokee, N.C.
03.2014 - 03.2016
  • Provided excellent customer service, game integrity, continuous training and evaluation, table accounting as well as financial reporting.

Floor Supervisor-Pit Manager-Shift Manager

Lady Luck Casino
Farmington, Pa.
05.2013 - 03.2014
  • Provided exceptional customer service, scheduling, as well as Pit accounting.
  • Played a significant role in multiple promotions and extensive training for opening staff, as well as ordering supplies and equipment for table games.

Floor Supervisor/Dual Pit Manager

Hollywood Casino
Charlestown, W.V.
06.2012 - 07.2013
  • Opening staff –provided extensive training to over 125 dealers.
  • Responsible for game security, customer service and training and evaluation of dealers.
  • Duties included scheduling and placement of dealers for over 20 tables as well as pit and table accounting.
  • Trained and mentored new staff members on customer service standards.

Floor Supervisor

Mardi Gras Casino
Cross Lanes, W.V.
01.2009 - 06.2012
  • Provided support for pit managers in training and development of staff as well as table and pit accounting and financial reporting.

Dual rate dealer

Mohegan Sun
Uncasville, Ct.
10.2007 - 12.2008
  • Provided customer service and insured game security and integrity.

General Manager

New england BBQ
Rockland, Maine
11.2005 - 11.2008
  • Managed staff recruitment, training, and performance evaluations for optimal team efficiency.
  • Oversaw budgeting, inventory management, and cost control measures to maximize profitability.
  • Developed marketing strategies to enhance brand visibility in the local community.
  • Ensured compliance with health and safety regulations across all restaurant activities.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Established and maintained effective communication with staff members to ensure efficient operations.

Dealer-floor Supervisor

Foxwoods Resort and Casino
Mashantucket, Ct
06.1996 - 12.2005
  • Customer service, Table Security, Training as well as Table accounting were handled responsibilities.
  • Over this time trained and certified in Bj-Ro-Cp-Pg-Ba-Nv.

Education

B.S. - Hospitality Management

Johnson & Wales University
Providence, R.I.
01.2005

A.S. - Hotel/Restaurant Management

Johnson & Wales University
Providence, R.I.
01.2005

Skills

  • Table accounting
  • Game integrity and security
  • Dealer training and compliance
  • Financial reporting and analysis
  • Customer relationship management
  • Quality assurance and control
  • Revenue tracking and forecasting
  • Staff scheduling and management

Certification

R.I. State gaming license

Timeline

D/R Floor Manager

Twin River Tiverton
09.2018 - Current

Assistant Shift Manager/Table Games Manager

Mill Bay Casino
05.2016 - Current

Floor Supervisor

Sante Fe Station
03.2015 - 04.2016

Floor Supervisor

Hooters hotel and casino
03.2015 - 04.2016

Floor Supervisor

Harrah’s Cherokee Casino
03.2014 - 03.2016

Floor Supervisor-Pit Manager-Shift Manager

Lady Luck Casino
05.2013 - 03.2014

Floor Supervisor/Dual Pit Manager

Hollywood Casino
06.2012 - 07.2013

Floor Supervisor

Mardi Gras Casino
01.2009 - 06.2012

Dual rate dealer

Mohegan Sun
10.2007 - 12.2008

General Manager

New england BBQ
11.2005 - 11.2008

Dealer-floor Supervisor

Foxwoods Resort and Casino
06.1996 - 12.2005

B.S. - Hospitality Management

Johnson & Wales University

A.S. - Hotel/Restaurant Management

Johnson & Wales University

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