Richard Bandoni
Pleasant Hill,California
Summary
Proven in enhancing guest satisfaction and streamlining ticketing processes, I leveraged security awareness and exceptional hospitality service expertise at CSC LLC. By prioritizing guest relations and health codes compliance, I played a key role in improving event performance, contributing to a 20% increase in positive customer feedback.
Overview
7
7
years of professional experience
Work History
Oakland As Usher
BASE / Oakland As
Oakland CA, CA
03.2018 - 10.2024
- Sold admission, processed payments, and issued tickets.
- Directed ticket holders to seats and facility locations.
- Assisted patrons with seating by giving directions and lighting paths.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Maintained professional demeanor to represent venue and create positive impression.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Worked with other staff members to facilitate smooth flow of operations.
- Handled crowd control to maintain order and prevent overcrowding.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
San Francisco Warriors usher
CSC LLC
Oakland CA, California
10.2019 - 03.2020
- Directed ticket holders to seats and facility locations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments, and issued tickets.
- Assisted patrons with seating by giving directions and lighting paths.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
Education
GED -
Balboa High School
San Francisco, CA06.1970
Skills
- Policy Enforcement
- Security awareness
- Health codes compliance
- Performance Improvement
- Seating assistance
- Ticket verification
- Hospitality service expertise
- Guest Relations
- Guest service
Timeline
San Francisco Warriors usher
CSC LLC
10.2019 - 03.2020
Oakland As Usher
BASE / Oakland As
03.2018 - 10.2024
GED -
Balboa High School
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