Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Bangali

7549 Stonebrook Parkway 3009,TX

Summary

With a proven track record at TDCJ, I excel in de-escalation and crisis management, ensuring safety and security. My expertise in correctional facility procedures and strong relationship-building skills have significantly reduced contraband incidents. I'm committed to professional development, emphasizing mental health awareness and cultural sensitivity.

Overview

15
15
years of professional experience

Work History

Correctional Officer

TDCJ
09.2024 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork, fingerprints, and searches.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
  • Booked new inmates into facility and processed inmates for release.
  • Interviewed inmates to obtain information and assess needs.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
  • Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
  • Supported reentry programs that prepared inmates for successful integration into society.
  • Enhanced staff training programs, leading to improved operational standards.
  • Mitigated potential security breaches with vigilant contraband detection practices.
  • Reduced inmate altercations through proactive conflict resolution strategies.

Delivery Courier

Federal Express
01.2023 - 09.2024
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Ensured safe transportation of packages with careful handling and secure storage methods.
  • Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
  • Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
  • Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
  • Streamlined package processing by organizing incoming parcels according to priority level and destination location.
  • Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.
  • Managed competing priorities under high-pressure conditions, consistently meeting or exceeding delivery goals and expectations.
  • Safeguarded sensitive materials during transport, adhering to strict confidentiality protocols when handling personal or proprietary information.
  • Enhanced delivery efficiency by optimizing routes and adhering to schedules.
  • Improved overall customer satisfaction rates by addressing inquiries promptly and resolving concerns in a professional manner.
  • Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.
  • Collaborated with team members to coordinate large-scale deliveries and optimize overall efficiency within the company.
  • Contacted customers to confirm delivery details and locations.
  • Verified package information to check for accuracy and completeness.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized GPS navigation systems to navigate faster routes.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Managed delivery route for optimal use of time and fuel.
  • Communicated with dispatch and customers for accurate delivery information.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Tracked delivery status and updated customers for expected delivery time.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Handled receipt, storage, identification and delivery of products for clients.
  • Obtained signatures for delivery documents and packages.
  • Escalated issues to supervisor for immediate remediation.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Processed payments and handled cash transactions to secure proper compensation.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Properly documented all specimens received using Software.

Uber Partner

Uber
12.2016 - 08.2024
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Built rapport with passengers through friendly conversation and attentive listening.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Increased efficiency with effective route planning and GPS navigation usage.
  • Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Accepted and processed fares.
  • Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Adhered to all safety regulations and traffic laws while driving.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Processed payments for rides and provided accurate change when necessary.
  • Remained calm and poised in emergent situations.
  • Delivered passengers to destinations safely and on time.
  • Followed designated routes and schedules while operating vehicles.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Communicated with passengers regarding estimated time of arrival.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Developed deep knowledge of local routes and area destinations.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Responded with ease to sudden changes in routes and schedules.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Followed applicable traffic regulations and traffic laws.

Direct Support Professional

Service for the Underserved
01.2010 - 02.2022
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Established strong relationships with local community resources to connect clients with additional supports as needed.
  • Developed strong rapport with clients, facilitating trust-based relationship for effective support.
  • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
  • Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
  • Coordinated with families and other caregivers, ensuring cohesive approach to client support.
  • Facilitated community integration for clients, enriching their social networks and life experiences.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Organized and participated in recreational activities, contributing to vibrant community life for residents.
  • Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
  • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
  • Monitored and reported changes in clients' health and well-being, enabling timely interventions.
  • Administered medication under supervision, ensuring adherence to healthcare plans.
  • Enhanced communication skills of non-verbal clients using alternative communication devices.
  • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
  • Advocated for clients' needs and rights in various settings, enhancing their quality of life.
  • Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
  • Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
  • Supported clients in managing their finances and personal administration, fostering greater independence.
  • Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Completed regular check-ins and progress report for each client.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Scheduled daily and weekly care hours for client caseload.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Maintained entire family's schedule and organized events.

Education

NA - Management

Milton Comprehensive High Schoo
Botown Sierra Leone West Africa

Skills

  • De-escalation techniques
  • Conflict resolution skills
  • First aid training
  • Emergency response
  • Inmate supervision
  • Mental health awareness
  • Correctional facility procedures
  • Policy enforcement
  • Restraint techniques
  • Inmate monitoring
  • Safety and security enforcement
  • Self-defense tactics
  • Search and seizure procedures
  • Observation
  • Surveillance
  • Contraband seizure
  • Self-defense techniques
  • Safety
  • Security procedures
  • Trained in defensive tactics
  • Stress tolerance
  • Relationship building and management
  • Facility security
  • Crisis management
  • Weapons training
  • Prisoner transport
  • CCTV monitoring
  • Observation techniques
  • Crisis intervention training
  • Central and pod control
  • Booking procedures
  • Suicide prevention
  • Gang awareness
  • Firearm operations trained
  • Emergency management
  • Search procedures
  • Mentorship
  • Cultural sensitivity
  • Staff management
  • File and record maintenance
  • Evidence preservation
  • Records management
  • Inmate behavior modification tactics
  • Criminal justice
  • Inmate classification
  • Integrity maintenance
  • Background investigations
  • Crime prevention
  • Physical fitness
  • Courtroom practices
  • Negotiation
  • Product knowledge
  • Program coordination
  • Facility maintenance
  • Dispatch
  • Continuing education
  • Criminal law
  • Type equipment maintenance
  • Criminal investigations
  • Substance abuse
  • Behavioral disorders
  • First aid and CPR certified
  • Occupational hazards and safety precautions
  • Work crew management
  • Contraband inspections
  • Work detail oversight
  • Perimeter control
  • Ethical standards of conduct

Timeline

Correctional Officer

TDCJ
09.2024 - Current

Delivery Courier

Federal Express
01.2023 - 09.2024

Uber Partner

Uber
12.2016 - 08.2024

Direct Support Professional

Service for the Underserved
01.2010 - 02.2022

NA - Management

Milton Comprehensive High Schoo

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Richard Bangali