Collaborative leader that partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful leader with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
18
18
years of professional experience
Work History
Operations Management
Iron Mountain Incorporated
Jacksonville, FL Richmond, VA Charlotte, NC
01.2008 - 09.2024
Oversee the success of three business lines between eight facilities across the Market
Manage hourly resources to achieve the goal of 85% production month over month, and on track to exceed expectations
Manage the maintenance of over $650,000 in assets
Managed a full and temporary staff of 40+
Oversaw multiple projects and maintaining 55%+ Gross Margin
Directly managed cost control measures, which include overtime management, expense control, and productivity to
exceed gross margin expectations by 45%
Evaluated processes to assure optimization of resources in relation to route management and IC operations
Responsible for facility management including building and fleet maintenance, capacity planning and management, facility safety code compliance
Managed and improve upon key performance indicators (KPIs) such as Profit Margin %, Asset Utilization, Service
Level Status, and Productivity Levels
Planned and implemented strategies though training that provided a 5% improvement in revenue generating activities and 60% improvement in courier productivity /hour in FY10 over FY09
Coordinated and executed team meetings, safety security trainings to ensure SOP compliance
Exceeded gross margin expectations by 41.4% in Document Management Solutions business line in FY10
Evaluated processes to assure optimization of resources in relation to route management and Information Center Operations
Achieved cost savings of an average of $12K per month through consolidation
Exceeded revenue expectations by an average of $18K a month in the throughout the 2010 fiscal year in the Document Management Solutions service line
Successfully managed logistics for an eight-vehicle fleet while adhering to DOT compliance.implemented strategies though training that provided a 5% improvement in revenue generating activities and 60% improvement in courier productivity /hour in FY10 over FY09
Oversaw multiple projects and maintained a gross margin of over 55%.
Directly managed cost control measures, which include overtime management, expense control, and productivity to
Exceed gross margin expectations by 45%.
Evaluated processes to assure the optimization of resources in relation to route management and IC operations.
Responsible for facility management including building and fleet maintenance, capacity planning and management, facility safety code compliance
Managed and improve upon key performance indicators (KPIs) such as Profit Margin %, Asset Utilization, Service Level Status, and Productivity Levels
Exceed safety training expectations in the first half of the fiscal year, with 100% compliance.
Manage the operational move-out of one of the oldest facilities in the market.
Director of Basketball Operations (Head Coach)
East Coast United/ Creekside
Jacksonville, FL
03.2019 - Current
Efficiently plan and coordinate AAU seasons for 140+ athletes, coaches, and families
Manage an annual budget and resources for the North Fl division.
Effectively communicate mission to coaching staff, parents, and student athletes
Evaluate and review staff, program policies, and conditions to promote a healthy environment for student athletes
Support administration and coaching staff
Communicate with collegiate recruiters on player assessments and NCAA compliance.
Define, implement, and revise operational policies and guidelines
Facilitate and organize practices and group training
Achieve team goals through formal training plans, coaching, and performance management.
Upheld safety standards at practices, games and events. Promoted lifelong skills such as discipline and good sportsmanship.
Evaluate individual knowledge, skills, and strengths, and assign team positions to maximize talent areas.
Used previous game and team data to make informed decisions regarding game strategies.
New Business Account Manager
Disability Resource Group
04.2007 - 10.2007
Maintained on average, 150 accounts
Reviewed life and disability new business applications to ensure compliance with state regulations
Prescreened applications for financial and medical qualifications
Negotiated with life and disability underwriters for best possible contract premiums
Operated as liaison between field producers and underwriters.
Education
Bachelors in Business Administration - Corporate Communications
Queens University of Charlotte
Charlotte, United States
05.2005
Skills
Microsoft Office Suite: Word, PowerPoint, Excel,
Oracle
Adobe Acrobat
Agency works
Google workspace
UKG(Kronos)
Workplace Safety
Team Management
Recruitment and hiring
Creative solutions
Payroll Administration
Employee Retention
Task Delegation
Training and mentoring
Strategic Planning
Process Improvement
Business Development
Problem-solving abilities
Timeline
Director of Basketball Operations (Head Coach)
East Coast United/ Creekside
03.2019 - Current
Operations Management
Iron Mountain Incorporated
01.2008 - 09.2024
New Business Account Manager
Disability Resource Group
04.2007 - 10.2007
Bachelors in Business Administration - Corporate Communications