Richard Barry
Warwick,RI
Overview
16
16
years of professional experience
Work History
Comunity Service Officer
Warwick Police Department
Warwuck, RI
07.2015 - Current
- Assisted with traffic control during special events, such as parades or sporting events.
- Provided information to citizens on local laws and regulations, as well as community resources available.
- Provided first aid and emergency assistance to individuals in distress until medical personnel arrived.
- Utilized radio communication systems to report incidents and receive instructions from dispatch personnel.
- Operated and maintained departmental equipment and vehicles to ensure readiness for community service tasks.
- Maintained logs of all activities performed while on duty.
IT Support Engineer. Billing Specialist
Capitol Home Care
Providence, RI
06.2010 - 01.2024
- Provided technical support for software and hardware issues across various departments.
- Resolved user inquiries through remote access and on-site assistance promptly.
- Installed and configured new computer systems and peripherals for staff use.
- Collaborated with team members to enhance IT processes and improve service delivery.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Created technical documentation for internal use by IT staff members.
- Developed and maintained user accounts, permissions, and access rights.
- Assisted with network infrastructure design and implementation.
- Identified opportunities for process improvements within the IT department that could result in cost savings or increased productivity.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Used remote login tools to assist clients with technical and product questions.
- Maintained up-to-date case documentation for future reference.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Performed routine maintenance and software updates on support tools and customer systems.
- Conducted remote diagnostics to identify and solve technical problems.
- Conducted workflow analysis, space design or cost comparison analysis.
- Process billing documents accurately and efficiently for client accounts.
- Verify insurance claims and resolve discrepancies with providers.
- Maintain detailed records of transactions and payments in the system.
- Communicate with clients regarding billing inquiries and payment options.
- Collaborate with the finance team to streamline billing processes.
- Review patient data to ensure compliance with company policies.
- Worked with team members to identify and develop process improvements.
- Provided support to other departments within the organization as needed.
- Maintained accurate records of collections, adjustments and denials in the system.
- Performed data entry into accounting software programs such as QuickBooks.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Managed all payments processing, invoicing and collections tasks.
- Performed additional duties as assigned by management team.
- Submitted claims to insurance companies.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Expedited payments by verifying accuracy and currency of vendor information.
- Gathered information to produce accounts payable reports for review.
- Prepared and posted weekly payments to vendors and suppliers.
- Maintained accounting ledgers by verifying and posting account transactions.
- Reconciled codes against services rendered.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
- Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
Education
Some College (No Degree) - Computer Programming
Providence College
Providence, RISkills
- Crisis intervention
- Emergency response
- Policy enforcement
- Customer relationship management
- Attention to detail
- Report preparation
- Community relations
- Physically fit
- Problem solving
- Effective communication
- Team collaboration
- Activity reporting
- Service delivery improvement
- Process optimization
- Time management
Affiliations
- Belong to the NRA, Tiverton Rod & Gun Club
Timeline
Comunity Service Officer
Warwick Police Department
07.2015 - Current
IT Support Engineer. Billing Specialist
Capitol Home Care
06.2010 - 01.2024
Some College (No Degree) - Computer Programming
Providence College