Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Barton Jr

Kodiak,AK

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

10
10
years of professional experience

Work History

Supervisor Customer Service

Unites States Post Office
02.2019 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Solicited customer feedback to identify and improve on areas of weakness.

City Mail Carrier

United States Post Office
11.2015 - 02.2019
  • Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
  • Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
  • Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Trained new City Mail Carriers on best practices, enhancing overall team knowledge and performance levels.
  • Improved mail delivery efficiency by optimizing route planning and time management techniques.
  • Utilized USPS-provided technology devices for tracking deliveries and updating route information, maintaining accurate records of all transactions and actions taken during daily work activities.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Conducted regular inspections of assigned vehicle, identifying potential problems early to minimize downtime due to repairs.
  • Built rapport with customers along the delivery route, fostering positive relationships that contributed to an improved workplace experience.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Handled mail and packages with care to prevent damage during delivery.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Observed traffic and safety regulations for safe transport and delivery of mail.

City Carrier Assistant

United States Post Office
07.2014 - 11.2015
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
  • Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
  • Planned and cased mail in sequence of delivery for designated route.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
  • Kept up-to-date on postal policies and procedures, consistently applying knowledge in daily operations.
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Facilitated a positive work environment by fostering effective communication and teamwork among colleagues and supervisors.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Handled mail and packages with care to prevent damage during delivery.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.

Education

High School Diploma -

Kodiak High School
Kodiak, AK
05.1998

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Inventory Control
  • Staff Development
  • Processes and procedures
  • Operations Management
  • Process Monitoring and Improvement
  • Schedule development
  • Expectation setting
  • Software experience
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Attention to Detail
  • Time Management
  • Excellent Communication
  • Decision-Making
  • Effective Communication
  • Adaptability and Flexibility
  • Organizational Skills
  • Active Listening
  • Professionalism
  • Time management abilities
  • Goal Setting

Timeline

Supervisor Customer Service

Unites States Post Office
02.2019 - Current

City Mail Carrier

United States Post Office
11.2015 - 02.2019

City Carrier Assistant

United States Post Office
07.2014 - 11.2015

High School Diploma -

Kodiak High School

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Richard Barton Jr