RICHARD BENAVENTE

• Electronic claims submission, processing concurrency reports for anesthesia department, follow up claim status calls along with appeals and follow up on appeals for claim submissions.
• Contacted customers to discuss payment schedules and set up or immediately process payments.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Achieved performance goals on consistent basis.
• Maintained high volume of calls and met demands of busy and productive group.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Reached out to approximately 50 account holders daily

Volunteer Ministry Leader in State Prison across California

• Responsibilities were to maintain account of patients whose accounts are aging and nearing collections, setting up plans, and helping patient to prevent going to outside collections agency along with working aged claims negotiating settlements on claim's which would otherwise be written off
• Utilizes collection agencies and small claims court to collect accounts by evaluating and selecting collection agencies; determining appropriateness of pursuing legal remedies.
• Contacted customers to discuss payment schedules and set up or immediately process payments.
• Maintained high volume of calls and met demands of busy and productive group.
• Reached out to approximately 40 account holders daily
• Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans
• Streamlined debt collection processes for increased efficiency in

• Assisted Billing Instructor on class assignments
• Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
• Presented subject matter to students under direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.
• Increased efficiency by implementing new processes and providing administrative support to management
• Maximized staff performance by assisting with training, onboarding, and performance evaluations

• Home Based computer repairs.

• Responsibilities: Collects delinquent accounts by establishing payment arrangements with patients; monitoring payments; following up with patients when payment lapses occur
• Initiated claims against estates by monitoring deaths and unpaid accounts; informed legal department to act on probate and estate issues; following-up with clerk of court
• Protected hospital's carefully followed HIPPA rules by keeping collection information confidential.