Richard Bennett

• Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
• Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

• Maintained 92% customer service satisfaction ratings through quality control.
• Educated customers on company systems, form completion and access to services.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Assisted several minimum of 50 customers per day by answering questions, responding to inquiries and handling telephone requests.
• Resolved concerns with products or services to help with retention and drive sales.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Assisted team leaders by providing status and performance reports with information on areas for improvement.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Recommended products to customers, thoroughly explaining details.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Promptly responded to inquiries and requests from prospective customers.
• Maintained up-to-date knowledge of product and service changes.

• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

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• Simplified shipping and receiving processes for improved workflow.
• Checked packages and merchandise for damage and notified vendors.
• Updated daily logs with regular shift activities and incident details.
• Loaded, unloaded and moved material to and from storage and production areas.
• Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.

• Administered and prescribed appropriate courses of treatment, including pharmaceutical medications.
• Took patient medical histories and vital signs as well as performed venipunctures, injections and diagnostic procedures and ancillary tests.
• Advised and educated patients regarding diet, hygiene and effective disease prevention methods.
• Managed and updated health records of [300] personnel to ensure each received appropriate and needed care.
• Conducted research on health threats specific to unit's location to brief personnel and administer preventative care.
• Assessed safety and operability of vehicles, equipment and medical supplies to prevent unnecessary health risks.
• Developed health plans for patients to improve overall health or recover from injuries and illnesses.
• Worked to improve and enhance patient lives through effective and compassionate care.
• Monitored progress and documented any patient health status changes, keeping healthcare team updated.
• Administered medication as directed by physician.
• Maintained clean, safe and well-organized patient environment.
• Developed rapport to create safe and trusting environment for care.
• Provided both emergency and standard medical care to unit personnel by conducting verbal and physical exams and administering appropriate treatment.
• Educated clients and families about rights and responsibilities.

• Enhance patient care by meticulously recording vital signs and updating patient records.
• Direct patients to exam rooms, field questions, and prepare for physician examinations.
• Perform medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
• Maintain inventory of medical supplies,
• Prepare medical kits with supplies for procedures
• Collaborate with physicians to obtain necessary clinical information for prior authorization submissions.
• Maintain thorough knowledge of insurance plan requirements.
• Ensure proper storage conditions for specimens, resulting in preserved integrity for accurate testing results.
• Collect, label and prepare specimens for shipment to laboratory facilities.
• Streamline workflow through efficient organization of supplies and equipment needed for daily collections.
• Collaborate with healthcare providers to discuss abnormal urinalysis findings and recommend appropriate follow-up testing or treatment options.
• Enhance patient satisfaction by efficiently scheduling appointments and managing cancellations.
• Answer telephone calls to offer office information, answer questions, and direct calls to staff.
• Sanitize, restock, and organize exam rooms and medical equipment.
• Maintain log of inspections of fire safety equipment in accordance with fire marshal standards
• Share janitorial and maintenance responsibilities with fellow staff members