Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Richard Bermúdez

Red Oak,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

31
31
years of professional experience

Work History

Owner

Haylo Wellness CBD
01.2020 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Best of Ellis County 2022.

Production Manager

Fastsigns
01.1998 - 12.2020
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
  • Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
  • Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.

Customer Service Representative

Service Merchandise
05.1997 - 12.1997
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.

Host

Klub X
11.1994 - 03.1997
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Coordinated closely with event planners for successful execution of private functions held at the club.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Bartender

Chelsea St Pub & Grill
03.1993 - 11.1994
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Education

Associate of Arts - Graphic Design

The Art Institute of Houston
Houston, TX

High School Diploma -

McAllen Memorial High School
McAllen, TX

Skills

Relationship Building

  • Project Estimating
  • Project Management
  • Staff Management
  • Verbal and Written Communication
  • Staff Hiring
  • Team Oversight
  • Customer Relations
  • Operations Management
  • Small Business Operations
  • Product Branding
  • Consulting
  • Inventory Management
  • Staff Training
  • Decision Making
  • Quality Control
  • Customer Service
  • Employee Training
  • Vendor Relationship Management
  • Cost Control and Budgeting
  • Business Management

Languages

Spanish
Native or Bilingual

Timeline

Owner

Haylo Wellness CBD
01.2020 - Current

Production Manager

Fastsigns
01.1998 - 12.2020

Customer Service Representative

Service Merchandise
05.1997 - 12.1997

Host

Klub X
11.1994 - 03.1997

Bartender

Chelsea St Pub & Grill
03.1993 - 11.1994

Associate of Arts - Graphic Design

The Art Institute of Houston

High School Diploma -

McAllen Memorial High School

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Richard Bermúdez