Richard Betancourt
Tampa,FL
Summary
A reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dedicated sales professional offering experience recommending, selecting, and assisting with locating merchandise based on the needs of the individual consumer.
Overview
21
21
years of professional experience
Work History
Salesperson
PIDI Auto Sales Inc
06.2018 - 04.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Coached new hires on sales techniques, contributing to their development as successful team members.
Salesperson & Collections
FEM Auto Sales
06.2013 - 06.2018
- Negotiated to collect the balance in full.
- Directed day-to-day collections functions.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Built rapport with customers by demonstrating an understanding of their situation while seeking fair resolutions.
- Processed payments and applied them to customer balances.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Expanded customer base through targeted prospecting and networking efforts.
Casino Cage Supervisor
Ambassador Plaza Hotel And Casino
08.2009 - 04.2013
- Hired, trained, motivated, evaluated, and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Monitored and coordinated activities of cage personnel to maintain the integrity of cage funds.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate accounts of assigned banks.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations, and controls of company, tax, and gaming commissions.
Sales Manager
Car Credit In Tampa
06.2003 - 07.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
Education
Accounting
University of Puerto Rico
San Juan, PRSkills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Sales management
- Sales Presentations
- Closing Techniques
- Cold-calling
- Customer Service
Timeline
Salesperson
PIDI Auto Sales Inc
06.2018 - 04.2024
Salesperson & Collections
FEM Auto Sales
06.2013 - 06.2018
Casino Cage Supervisor
Ambassador Plaza Hotel And Casino
08.2009 - 04.2013
Sales Manager
Car Credit In Tampa
06.2003 - 07.2009
Accounting
University of Puerto Rico
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