Summary
Work History
Education
Skills
Timeline
Generic

Richard Billy

Saint Petersburg,Fl

Summary

Senior Business Analyst

Project Management | Agile Facilitation | Business Process improvement

Solutions-oriented Business Analyst possessing a unique combination of business analysis, requirement documentation, and quality assurance testing with the ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities. Possess well-developed agile knowledge and organizational skills and the ability to multitask including the ability to manage multiple diverse projects with competing deadlines.

Work History

Senior Business Systems Analyst/Scrum Master

Tata Consultancy Services
2018 - Current
  • Spearheaded and conducted Agile ceremonies such as Sprint Planning, Weekly Standup Meetings, Retrospectives, Story Refinement, and Release Planning
  • Acted as liaison between the business, data and technical teams throughout project SDLC lifecycle
  • Provided project management support for large and complex projects impacting 10+ technical teams
  • Provided extensive system and QA testing
  • Tracked and communicated 20+ projects monthly to at least 10 stakeholders and management staff
  • Possess process design and BPM experience with AWD and AWD10
  • Reduced corporate expenses by streamlining processes that impacted thousands of customers daily
  • Performed gap analysis to identify areas of improvement and implemented solutions that improved team SLAs by 10%

Business Systems Analyst

Transamerica
2013 - 2018
  • Assisted in conducting business process analysis and needs assessments to align information technology solutions with business initiatives.
  • Defined business and systems requirements through business requirements workshops, use case workshops and research and analysis
  • Developed and executed at least 10 application test plans and functional specification documents monthly
  • Served as liaison to all business units and across divisions when gathering requirements.
  • Helped deploy system enhancements to improve customer experience and improve SLAs by over 10%

Team Lead - Customer Experience

Transamerica
2011 - 2013
  • Used knowledge of insurance principles and product design to act as primary team resource for procedures and information.
  • Assisted in workforce management where turnover rate was reduced by 20%
  • Documented department procedures and produced 12 different manuals for use as team guidelines
  • Provided training and coaching direct reports to ensure team effectiveness.

Business Systems Analyst

SumTotal Systems Inc
2008 - 2010
  • Designed and developed reports based on customer requirements.
  • Developed strong vendor relationships resulting in at least 3 additional contracts worth over 100K.
  • Worked with project managers and implementation consultants to define and clarify operations and business requirements
  • Developed project documentation for planning, scheduling, designing, and testing of products
  • Conducted monthly training sessions to educate clients on software that allowed client administrators to do basic configuration.
  • Created over 40 tailored test plans and scripts to configure and test software.

Technical Support Engineer

SumTotal Systems Inc
2006 - 2008
  • Assisted customers in troubleshooting technical problems by delivering timely solutions
  • Communicated and coordinated with product specialists and project managers to assure customer satisfaction.
  • Drove initiatives that reduced 30% of ongoing client issues.

Education

B.A. - Business – Information Technology

University of Florida
Gainesville
2006

Skills

  • Business Process Improvement
  • Forecasting and Planning
  • Systems Implementations
  • Scrum Methodology
  • Process Flow Diagram Creation
  • Microsoft Office Suite
  • SQL database
  • Crystal Reports
  • SharePoint
  • User Acceptance Testing (UAT)
  • Software Application Testing
  • Business Requirements Documents (BRDs)

Timeline

Senior Business Systems Analyst/Scrum Master

Tata Consultancy Services
2018 - Current

Business Systems Analyst

Transamerica
2013 - 2018

Team Lead - Customer Experience

Transamerica
2011 - 2013

Business Systems Analyst

SumTotal Systems Inc
2008 - 2010

Technical Support Engineer

SumTotal Systems Inc
2006 - 2008

B.A. - Business – Information Technology

University of Florida

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Richard Billy