Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Richard Black

Kansas City

Summary

Industrious Branch Sales Manager with 26 years of focused experience managing the highest-profit sales branch for a mid-sized corporation. Seasoned and inspiring salesperson with proven and quantified success at coaching teams to achieve outstanding sales results. Dedicated to focused customer contact and relentless customer service for maximum loyalty. Competent Branch Sales Manager with strong consultative sales skills. Offering a history of developing loyal customer relationships which drive recurring revenue. Adept in creating and implementing procedures to drive effectiveness.

Professional with strong background in territory management. Proven ability to drive sales growth, build strong client relationships, and develop strategic market plans. Known for fostering team collaboration and adapting to changing market conditions. Expertise in negotiation, market analysis, and customer service. Reliable and results-focused with passion for achieving targets and exceeding expectations.

Overview

36
36
years of professional experience

Work History

Territory Manager

Vestis
06.2021 - 05.2025
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Trained and mentored sales representatives in sales techniques and strategies.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.

Branch Sales Manager

Smithfield Foods
07.2013 - 05.2021
  • Managed overall branch performance, conducted sales activities in large geographical territory, developed a deep customer base and cultivated highest customer satisfaction ratings.
  • Led team to exceed monthly sales goals and deliver products and services on time and fully compliant with customer requirements and corporate standards.
  • Regularly reviewed store operations to identify cost control initiatives. Managed branch operations, including sales, customer service, finances, and record keeping.
  • Resolved customer complaints to maintain a high level of satisfaction. Pinpointed specific annual sales goals for each sales representative at branch and collaborated with each team member to define goal alignment strategy.
  • Maximized branch revenue by optimizing daily operations.
  • Supervised sales strategy, training, team structure and communication of regional sales programs.
  • Connected with established accounts to offer additional services and solicit referrals.
  • Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.
  • Set routes for optimal deliveries, coordinated driver and staff schedules and assigned specific tasks.
  • Managed branch sales, customer service, finances and recordkeeping.
  • Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.

District Sales Manager

Wonder Bread
07.1998 - 11.2012
  • Account analysis expertise
  • Operations management
  • Problem resolution
  • Inventory management
  • Customer service
  • Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
  • Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
  • Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.

United States Army
11.1989 - 06.1998

Education

Associate of Arts - Electronics Technology

DeVry University
Kansas City, MO

Skills

  • Employee mentoring
  • Sales goal establishment
  • Developing policies
  • Store oversight
  • Employee training
  • Team training
  • Team collaboration and leadership
  • Customer relationship management
  • Multitasking and organization
  • Sales expertise

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.
  • Documented and resolved service concerns which led to higher sales.

Timeline

Territory Manager

Vestis
06.2021 - 05.2025

Branch Sales Manager

Smithfield Foods
07.2013 - 05.2021

District Sales Manager

Wonder Bread
07.1998 - 11.2012

United States Army
11.1989 - 06.1998

Associate of Arts - Electronics Technology

DeVry University

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