Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Blackman

Covington ,LA

Summary

Driven by a results-focused approach, I leveraged my interpersonal communication and customer relationship building skills at Lamarque Ford to significantly enhance client satisfaction and expand the customer base. My adeptness in sales presentations and complex problem-solving led to a notable increase in sales revenue, underpinning my commitment to achieving and surpassing goals with a professional demeanor.

Overview

7
7
years of professional experience

Work History

Sales Representative

Lamarque Ford
01.2023 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Developed strong rapport with customers and created positive impression of business.

Firefighter/Operator

District 12 Fire Department
11.2020 - 01.2022
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
  • Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
  • Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
  • Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
  • Strengthened interdepartmental relationships through participation in joint training exercises with neighboring fire departments.
  • Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
  • Provided immediate medical attention to victims at emergency scenes, ensuring swift stabilization before hospital transport.

Bar Keep

Tap Room
01.2020 - 01.2022
  • Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.
  • Maximized efficiency during peak hours by quickly assessing patron needs and managing multiple orders simultaneously without compromising on service quality.
  • Consistently received positive feedback from guests regarding friendly demeanor and attentive service style.
  • Contributed to a positive work environment with strong teamwork skills, assisting colleagues as needed during busy shifts.
  • Managed inventory effectively, ensuring optimal stock levels and minimized waste through proper rotation practices.
  • Maintained a safe and welcoming atmosphere for patrons by promptly addressing any potential issues or conflicts.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Firefighter/Operator

Third District Fire Department
02.2018 - 01.2020
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
  • Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
  • Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
  • Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
  • Strengthened interdepartmental relationships through participation in joint training exercises with neighboring fire departments.
  • Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
  • Provided immediate medical attention to victims at emergency scenes, ensuring swift stabilization before hospital transport.

Education

GED -

Mandeville High School
Mandeville, LA
05.2027

Skills

Customer Service

Customer Relations

CRM proficiency

Interpersonal communication skills

Relationship Building

Product and service knowledge

Sales Presentations

Sales Closing

Complex Problem-Solving

Effective Time Management

Goal Oriented

Professional Demeanor

Timeline

Sales Representative

Lamarque Ford
01.2023 - Current

Firefighter/Operator

District 12 Fire Department
11.2020 - 01.2022

Bar Keep

Tap Room
01.2020 - 01.2022

Firefighter/Operator

Third District Fire Department
02.2018 - 01.2020

GED -

Mandeville High School

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Richard Blackman