Anna Wilson
Covington,LA
Summary
Friendly and detail-oriented Receptionist and Administrative Assistant with over 3 years of experience in client-facing roles within a fast-paced veterinary clinic. Skilled in managing multi-line phone systems, scheduling, handling sensitive information, and maintaining smooth office operations. Known for creating a welcoming environment and delivering exceptional customer service.
Overview
4
4
years of professional experience
Work History
Veterinary Receptionist
VetNaturally, Mandeville, LA
06.2024 - Current
- Served as the first point of contact for clients, efficiently managing check-ins, appointment scheduling, and client communication via phone, email, and in-person interaction.
- Handled all incoming and outgoing correspondence, including detailed invoicing, billing, and e-commerce transactions, ensuring accuracy and timely processing.
- Maintained and organized client records, including historical animal health documentation and confidential client data, in both digital and physical formats.
- Operated and reconciled cash register and POS systems daily, ensuring financial accuracy and accountability.
- Coordinated with utility service providers to schedule and oversee facility maintenance and repairs, ensuring a safe and functional environment.
- Provided administrative support to veterinary staff, including managing calendars, preparing documents, and assisting with special projects and personal requests from doctors and team members.
- Assisted veterinary technicians during procedures and exams, contributing to patient care and clinic efficiency.
- Demonstrated strong multitasking, organizational, and interpersonal skills in a fast-paced, client-focused environment.
Veterinary Receptionist
Southern Veterinary Partners – Northlake Veterinary Hospital, Mandeville, LA
05.2023 - 06.2024
- Greet clients and visitors with professionalism and warmth, ensuring a positive first impression.
- Manage appointment scheduling and calendar coordination to optimize the clinic’s workflow.
- Operate multi-line phone systems, directing calls and relaying messages accurately.
- Maintain and update electronic medical records, ensuring confidentiality and accuracy.
- Process payments, balance cash drawers, and prepare deposit slips.
- Respond to client inquiries regarding services, pricing, and pet care with clarity and empathy.
- Perform administrative duties including invoicing, inventory tracking, and office organization.
Kennel Technician
Southern Veterinary Partners – Northlake Veterinary Hospital, Mandeville, LA
08.2021 - 05.2023
- Supported veterinary staff by assisting with animal handling and transportation.
- Maintained cleanliness and hygiene of kennel areas, ensuring a safe environment.
- Administered medications and monitored animal health under veterinary guidance.
- Fostered a compassionate atmosphere for pets and their owners through attentive care.
Education
High School - undefined
Our Lady of Guadeloupe Homeschool Academy
Mobile, AL05.2020
Skills
Front Desk Operations
Appointment Scheduling
Multi-line Phone Systems
Customer Service & Client Relations
Medical Records Management
Payment Processing & Invoicing
Office Administration
Confidentiality & Data Handling
Inventory Management
Timeline
Veterinary Receptionist
VetNaturally, Mandeville, LA
06.2024 - Current
Veterinary Receptionist
Southern Veterinary Partners – Northlake Veterinary Hospital, Mandeville, LA
05.2023 - 06.2024
Kennel Technician
Southern Veterinary Partners – Northlake Veterinary Hospital, Mandeville, LA
08.2021 - 05.2023
High School - undefined
Our Lady of Guadeloupe Homeschool Academy