Richard Blocker
Atlanta,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Tucker Wellness And Rehab
07.2017 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Transcribed and organized information to assist in preparing speeches and presentations.
Customer Service Manager
Walmart
11.2014 - 07.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Cashier Team Lead
Circle K
02.2014 - 09.2016
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
Education
Bachelor of Arts - Criminal Justice
Albany State University
Albany, GA04.2016
High School Diploma -
Albany High School
Albany, GA05.2014
Skills
- iManage Proficiency
- Procedure Enforcement
- Detailed Meeting Minutes
- Data Entry Documentation
- Records Management Systems
- Cash Deposit Preparation
- Customer Service
- Back Office Operations
- Staff Assignments
- Rewards Tracking
- Team Contribution
- Providing Feedback
Accomplishments
- Recognized by customers and Walmart for expedient and effective service.
- Increased office productivity 15% by implementing numerous process improvements.
- Responded to over 40 customer inquiries each day.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Tucker Wellness And Rehab
07.2017 - 08.2023
Customer Service Manager
Walmart
11.2014 - 07.2017
Cashier Team Lead
Circle K
02.2014 - 09.2016
Bachelor of Arts - Criminal Justice
Albany State University
High School Diploma -
Albany High School
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