Richard Blocker
Ellenwood,GA
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Tucker Wellness and Rehabilitation Center
07.2018 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Conducted research for project proposals, compiling information that supported winning bids.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Performed research to collect and record industry data.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Customer Service Manager
Walmart
09.2016 - 07.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Leasing Agent Assistant
Boyd Management
02.2014 - 09.2016
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Provided exceptional support during annual rent increases by addressing tenant concerns professionally.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Conducted property tours for prospective tenants, showcasing features and benefits of each unit.
- Facilitated smooth move-ins and move-outs by coordinating schedules and communicating expectations clearly with tenants.
- Regularly updated vacancy listings across multiple advertising channels for optimal visibility among potential renters.
- Prepared lease agreements and ensured accuracy of all documentation prior to tenant signing.
- Ensured compliance with Fair Housing laws while screening applicants, minimizing legal risks.
- Streamlined the application process for prospective tenants, resulting in quicker lease signings.
- Contributed to improved online presence by responding to tenant reviews professionally on various platforms.
- Tracked leads from various sources using CRM software, allowing for better analysis of marketing effectiveness.
- Aided in maintaining low vacancy rates by promptly processing applications and following up with prospects.
- Increased lease renewal rates by fostering positive rapport between management and residents.
- Enhanced tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
- Assisted in planning community events for residents, promoting a sense of belonging within the property community.
- Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
- Maintained a high level of organization within the leasing office, contributing to a professional environment.
- Kept current on local market trends in order to provide competitive pricing information to property manager.
- Assisted with marketing efforts to increase property visibility and attract potential renters.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Distributed and followed up on tenant renewal notices.
- Collected rent and tracked resident payments and information in computer system.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Completed annual rent calculations using housing database software.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated professional networks by engaging in professional, industry and government organizations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Planned special events such as lotteries, dedications and project tours.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
Education
Bachelor - Criminal Justice
Albany State University
Albany, GA04.2016
High School Diploma - Gender Studies
Albany High School
Albany, GA05.2014
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Calendar management
- Filing and data archiving
- Invoice processing
- Documentation and reporting
- Relationship building
- Mail handling
- Meticulous attention to detail
- Microsoft PowerPoint
- Document management
- Data management
- Spreadsheets
- Data collection
- Prioritization
- Document control
- Multi-line phone systems
- Spreadsheet management
- Client relations
- Multi-line phone proficiency
- Resourceful
- Records administration
- Event coordination
- Tech-Savvy
- Confidential document control
- Meeting planning
- Complex Problem-solving
- Documentation and control
- Spreadsheet development
- Internal communications
- Schedule management
- Internet research
- Workflow optimization
- Mail management
- Meeting arrangements
- Records management systems
- Multi-line telephone systems
- Business administration
- Bookkeeping
- Attendance record management
- Purchase orders organization
- Coordination
- Writing reports
- Account management
- Employee timesheet processing
- Database management
- Training and coaching
- Database administration
- Quality assurance
- Project management
- Supervising staff
- Letter preparation
- Program files maintenance
- Account reconciliation
- Payroll and budgeting
- Accounting support
- Record preparation
- Workflow planning
- Mail distribution
- Expense reporting
- Staff management
- Inventory systems
- Office equipment maintenance
- Correspondence writing
- Reception oversight
- Report generation
- Team bonding
- Research
- Strategic planning
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Tucker Wellness and Rehabilitation Center
07.2018 - 11.2024
Customer Service Manager
Walmart
09.2016 - 07.2018
Leasing Agent Assistant
Boyd Management
02.2014 - 09.2016
Bachelor - Criminal Justice
Albany State University
High School Diploma - Gender Studies
Albany High School
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