Richard Bonsu

• Customer Service: I Provide exceptional service to customers by greeting them, answering their inquiries, and assisting them in selecting products that meet their needs
• Product Knowledge: I Maintain a thorough understanding of the products or services offered, including features, benefits, and pricing, to effectively communicate with customers
• Sales Transactions: Process sales transactions accurately and efficiently, including handling cash, credit, and other forms of payment, while ensuring compliance with company policies
• Trained sales team and offered resources to sharpen skills and discover opportunities for growth.
• Oversaw sales support team projects and implemented methods to improve efficiency and service levels.
• Inventory Management: Assist in managing inventory by restocking shelves, organizing merchandise, and keeping track of stock levels to ensure product availability
• Visual Merchandising: Help maintain the store's visual presentation by arranging merchandise displays, ensuring they are appealing and aligned with company standards
• Sales Targets: Meet or exceed individual and team sales targets by actively promoting products, upselling, and cross-selling to customers
• Customer Feedback: Gather and report customer feedback and suggestions to management to help improve the shopping experience and product offerings
• Store Maintenance: Ensure the store is clean, organized, and free of hazards, contributing to a pleasant shopping environment for customers
• Team Collaboration: Work collaboratively with other sales associates and management to achieve store goals, share knowledge, and provide support as needed
• Training and Development: Participate in training sessions to improve sales techniques, product knowledge, and customer service skills, staying up-to-date with industry trends.
• Built and maintained relationships with peers and upper management to drive team success.

• Content Creation: Develop engaging and relevant content for various social media platforms, including text, images, videos, and infographics, that align with the brand's voice and strategy.
• Social Media Strategy: Create and implement a comprehensive social media strategy to increase brand awareness, engagement, and audience growth across platforms.
• Community Engagement: Monitor and engage with the online community by responding to comments, messages, and mentions in a timely and professional manner, fostering positive relationships with followers.
• Analytics and Reporting: Analyze social media metrics and performance data to assess the effectiveness of campaigns and strategies, providing regular reports and insights to stakeholders.
• Trend Monitoring: Stay up-to-date with the latest trends, tools, and best practices in social media and digital marketing to keep the brand relevant and competitive.
• Campaign Management: Plan and execute social media advertising campaigns, including budgeting, targeting, and optimization to maximize return on investment (ROI)
• Brand Consistency: Ensure that all social media content adheres to the brand's guidelines and maintains a consistent tone, style, and messaging across all platforms.
• Crisis Management: Monitor for potential social media crises or negative comments, and develop strategies to address and mitigate issues effectively.
• Influencer Partnerships: Identify and collaborate with relevant influencers and brand ambassadors to expand reach and credibility within the target audience.
• Directed social media and digital marketing strategy and initiatives

to promote brand building, guest retention, and revenue-focused activities.Designed and executed targeted social media advertising campaigns, optimizing for reach, engagement, and conversion.

• Implemented SEO best practices in social media content to improve visibility and drive website traffic.
• Coordinated with the marketing team to ensure social media strategies aligned with overall marketing and business objectives.
• Utilized social media management tools for scheduling, analytics, and reporting to enhance efficiency.
• Collaborated with marketing team to coordinate social media advertising campaigns to achieve unified marketing strategy.
• Negotiated contracts with vendors and service providers to support social media marketing initiatives.
• Implemented SEO best practices in social media content to enhance online visibility.
• Prepared detailed reports on social media performance, highlighting key metrics and insights for stakeholders.
• Developed strategies to leverage influential content creators which led to increase in online buzz.
• Trained interviewers in proper techniques to collect relevant and reliable data.