RIchard Bonora

• Negotiated contracts with key clients, securing long-term commitments and favorable terms for the company.
• Optimized sales processes to improve efficiency and close rates on deals.
• Established robust pipelines of potential clients through effective networking initiatives.
• Formulated custom solutions for clients based on their unique requirements, resulting in enhanced satisfaction levels.
• Oversee the development and growth of profitable new business and develop the long-term organizational strategic goals, build key customer relationships and identify new business opportunities.

Real Estate and Mortgage Broker

• Led a team of district managers, ensuring consistent communication and collaboration for overall business success.
• Managed financial performance by setting budgets, monitoring expenses, and identifying areas for improvement.
• Increased regional sales by developing and implementing strategic sales plans.
• Developed innovative solutions for complex client needs, securing long-term contracts and driving revenue growth.

• Resolved escalated customer and associate issues and counseled associates.
• Managed recruiting and selection process for branch in addition to participating in selection process for future branch bankers and leaders.
• Negotiated contracts with suppliers to secure favorable terms that benefited the organization''s bottom line.
• Oversaw business transactions and practices to comply with regulations, bank policies, procedures and internal audit requirements.

• Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
• Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
• Assessed employee performance and developed improvement plans.
• Built strong relationships with local businesses, fostering partnerships that benefited both parties.
• Increased Mortgage Lending division by 400%