Richard Borras

Core Job Responsibilities & Day-to-Day Tasks

Installation/Configuration/Administration (Add/Change/Remove/Monitoring/Patch Management/Backup/Disaster Recovery) (200+ Clients):

On-Premise Internal and Client Infrastructure

• Windows 11/Earlier & Windows Server 2022/Earlier
• SQL Server 2022/Earlier & Exchange Server 2019/Earlier & SharePoint Server 2019/Earlier
• Windows Server Roles & Services - AD CS, AD DS, AD LDS, DHCP, DNS, File & Storage Services (File Server, DFS Namespaces/Replication, File Server Resource Manager, Work Folders), NPS, RDS, IIS, WDS, WSUS
• Other Microsoft Products - Microsoft Deployment Tool (Internal & Client Desktop/Laptop Images/Thin Client (Image Creation/Administration (Microsoft & Third Party Applications/Updates)
• Virtualization - VMware ESXi 8/Earlier & Microsoft Hyper-V
• Backup & Disaster Recovery - Veeam Backup & Replication (Local & Cloud Backups, CDP (Constant Data Protection) between Data Centers, Acronis (Local & Cloud Backups, Cloud Disaster Recovery), Azure Site Recovery Services
• Remote Monitoring and Management - ConnectWise Manage/Automate (Ticketing, Monitoring, Remote Access, & Patch Management), Auvik & SentinelOne

Cloud Internal and Client Infrastructure

Azure

• Compute - Azure VMware Solution, Virtual Machine Scale Sets & Virtual Machines
• Databases - Azure Data Factory/Azure SQL/Azure SQL Database/Azure SQL Managed Instance/SQL Server on Azure Virtual Machines & Azure Database Migration Service
• Hybrid + Multicloud - Azure Arc/Azure ExpressRoute
• Identity - Microsoft Entra ID/Azure AD, Azure Active Directory Domain Services (Internal & Client Laptops) / Azure IAM (SAML, OAuth 2.0) / Okta
• Management & Governance - Azure Backups, Azure Lighthouse, Azure Migrate, Azure Site Recovery & Microsoft Purview
• Storage - Azure Files, Azure Blob Storage & Azure Disk Storage
• Virtual Desktop Infrastructure - Azure Virtual Desktop

Microsoft 365/Office 365

• Microsoft Entra Connect (Active Directory Synchronization)
• Exchange Online - Service, Protection & Archiving
• Microsoft Purview - Audit, Data Lifecycle & Records Management & eDiscovery
• Microsoft Teams
• OneDrive
• Power BI
• SharePoint Online

Microsoft Intune/Endpoint Manager

Private Cloud

• VCenter/vSphere 7 (6 Clusters (3 Clusters @ TX / 3 Clusters @ NYJ) (3 ESXi Hosts per cluster))
• Veeam DR Orchestrator (CDP used between TX & NYJ)
• Monthly Golden Images Refresh (Server Deployment Images)
• Automation Assembler (Automated Client VM Deployments)

Projects:

• On-Premise/Hosted Exchange Migration to M365/O365 (Tools Used: BitTitan's Migration Wiz & SkyKick)
• Physical to Virtual Conversions
• Physical/Virtual Migration to Azure (Tools Used: Azure Migrate/Azure Site Recovery Service)
• In-Place Upgrades - Windows 10/11 & Windows Server 2012 R2/2016/2019/2022
• Serverless With Azure AD and Intune/Autopilot for SMBs
• File & Storage Services (File Server, DFS Namespaces/Replication, File Server Resource Manager, Work Folders) Migration to SharePoint Online/Azure Files/Azure Blob Storage
• Automated tasks to reduce labor costs and increase productivity
• Performed root cause analysis to provide resolutions for production issues
• Collaborated with customers to deliver solutions to meet specific system design, software application and maintenance requirements
• Created manuals and taught training sessions to educate co-workers on new systems

Management:

• On-boarding Tier 1/2/3 Engineers
• Providing Access & Training to MSP Tools
• Conducting Performance Reviews
• Mentorship
• Team Leadership
• Resource Allocation (Trouble Tickets & Projects)
• Professional Development
• Problem Resolution
• Performance Improvement Plans
• Team Productivity
• Client Satisfaction

Core Job Responsibilities & Day-to-Day Tasks

Installation/Configuration/Administration (Add/Change/Remove/Monitoring/Patch Management/Backup/Disaster Recovery):

On-Premise Infrastructure

• Windows 10/Earlier & Windows Server 2019/Earlier
• SQL Server 2019
• Windows Server Roles & Services - AD CS, AD DS, AD LDS, DHCP, DNS, File & Storage Services (File Server, DFS Namespaces/Replication, File Server Resource Manager, Work Folders), NPS, RDS, IIS, WDS, WSUS
• Other Microsoft Products - Microsoft Deployment Tool (Internal & Client Desktop/Laptop Images/Thin Client (Image Creation/Administration (Microsoft & Third Party Applications/Updates)
• Virtualization - VMware vCenter/vSphere 6.5
• Backup & Disaster Recovery - Acronis (Local & Cloud Backups, Cloud Disaster Recovery), Azure Site Recovery Services

Cloud Infrastructure

Azure

• Compute - Virtual Machines
• Databases - Azure Data Factory/Azure SQL/Azure SQL Database/Azure SQL Managed Instance/SQL Server on Azure Virtual Machines & Azure Database Migration Service
• Identity - Microsoft Entra ID/Azure AD, Azure Active Directory Domain Services (Company Laptops) / Azure IAM (SAML, OAuth) / Okta
• Management & Governance - Azure Backups, Azure Migrate, Azure Site Recovery & Microsoft Purview
• Storage - Azure Files & Azure Blob Storage

Microsoft 365/Office 365

• Microsoft Entra Connect (Active Directory Synchronization)
• Exchange Online - Service, Protection & Archiving
• Microsoft Purview - Audit, Data Lifecycle & Records Management & eDiscovery
• Microsoft Teams
• OneDrive
• Power BI
• SharePoint Online

Microsoft Intune/Endpoint Manager

Projects:

• Physical to Virtual Conversions
• Physical/Virtual Migration to Azure (Tools Used: Azure Migrate/Azure Site Recovery Service)
• In-Place Upgrades - Windows 10/11 & Windows Server 2012 R2/2016/2019
• File & Storage Services (File Server, DFS Namespaces/Replication, File Server Resource Manager, Work Folders) Migration to SharePoint Online/Azure Files/Azure Blob Storage
• Assisted employees with resolving network problems at remote locations
• Analyzed security logs to determine and alleviate network threats
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components
• Documented system configuration, mapping and processes

Core Job Responsibilities & Day-to-Day Tasks

Installation/Configuration/Administration (Add/Change/Remove/Monitoring/Patch Management/Backup/Disaster Recovery):

On-Premise Infrastructure

• Windows 11/Earlier & Windows Server 2022/Earlier
• SQL Server 2022
• Windows Server Roles & Services - AD CS, AD DS, AD LDS, DHCP, DNS, File & Storage Services (File Server, DFS Namespaces/Replication, File Server Resource Manager, Work Folders), NPS, RDS, IIS, WDS, WSUS
• Other Microsoft Products - Microsoft Deployment Tool (Desktop/Laptop Images/Thin Client (Image Creation/Administration (Microsoft & Third Party Applications/Updates)
• Virtualization - VMware vCenter/vSphere 6.5/Microsoft Hyper-V
• Backup & Disaster Recovery - Veeam Backup & Replication (Local & Cloud Backups) & Azure Site Recovery Services

Cloud Infrastructure

Azure

• Compute - Azure Virtual Machine Scale Sets & Virtual Machines
• Databases - Azure Data Factory/Azure SQL/Azure SQL Database/Azure SQL Managed Instance/SQL Server on Azure Virtual Machines & Azure Database Migration Service
• Identity - Microsoft Entra ID/Azure AD, Azure Active Directory Domain Services (Company Laptops) / Azure IAM (SAML, OAuth) / Okta
• Management & Governance - Azure Backups, Azure Migrate, Azure Site Recovery & Microsoft Purview
• Storage - Azure Files & Azure Blob Storage

Microsoft 365/Office 365

• Microsoft Entra Connect (Active Directory Synchronization)
• Exchange Online - Service, Protection & Archiving
• Microsoft Purview - Audit, Data Lifecycle & Records Management & eDiscovery
• Microsoft Teams
• OneDrive
• Power BI
• SharePoint Online

Microsoft Intune/Endpoint Manager

Projects:

• Physical to Virtual Conversions
• Physical/Virtual Migration to Azure (Tools Used: Azure Migrate/Azure Site Recovery Service)
• In-Place Upgrades - Windows 10/11
• Serverless With Azure AD and Intune/Autopilot for Company Laptops
• File & Storage Services (File Server, DFS Namespaces/Replication, File Server Resource Manager, Work Folders) Migration to SharePoint Online/Azure Files/Azure Blob Storage
• Worked with stakeholders to determine implementation and integration of system-oriented projects
• Analyzed security logs to determine and alleviate network threats
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users
• Performed cost-benefit and ROI analyses for proposed systems

Core Job Responsibilities & Day-to-Day Tasks

Installation/Configuration/Administration (Add/Change/Remove/Monitoring/Patch Management/Backup/Disaster Recovery) (200+ Clients):

On-Premise Internal and Client Infrastructure

• Windows 10/Earlier & Windows Server 2019/Earlier
• SQL Server 2019/Earlier & Exchange Server 2019/Earlier & SharePoint Server 2019/Earlier
• Windows Server Roles & Services - AD CS, AD DS, AD LDS, DHCP, DNS, File & Storage Services (File Server, DFS Namespaces/Replication, File Server Resource Manager, Work Folders), NPS, RDS, IIS, WDS, WSUS
• Other Microsoft Products - Microsoft Deployment Tool (Internal & Client Desktop/Laptop Images/Thin Client (Image Creation/Administration (Microsoft & Third Party Applications/Updates)
• Virtualization - VMware vCenter/vSphere 7/Earlier & Microsoft Hyper-V
• Monthly Golden Images Refresh (Server Deployment Images)
• Automation Assembler (Automated Client VM Deployments)
• Backup & Disaster Recovery - Veeam Backup & Replication (Local & Cloud Backups, CDP (Constant Data Protection) between Data Centers, Acronis (Local & Cloud Backups, Cloud Disaster Recovery), Azure Site Recovery Services
• Remote Monitoring and Management - ConnectWise Manage/Automate (Ticketing, Monitoring, Remote Access, & Patch Management), Auvik & SentinelOne

Cloud Internal and Client Infrastructure

Azure

• Compute - Azure VMware Solution, Virtual Machine Scale Sets & Virtual Machines
• Databases - Azure Data Factory/Azure SQL/Azure SQL Database/Azure SQL Managed Instance/SQL Server on Azure Virtual Machines & Azure Database Migration Service
• Hybrid + Multicloud - Azure Arc/Azure ExpressRoute
• Identity - Microsoft Entra ID/Azure AD, Azure Active Directory Domain Services (Internal & Client Laptops) / Azure IAM (SAML, OAuth) / Okta
• Management & Governance - Azure Backups, Azure Lighthouse, Azure Migrate, Azure Site Recovery & Microsoft Purview
• Storage - Azure Files, Azure Blob Storage & Azure Disk Storage
• Virtual Desktop Infrastructure - Azure Virtual Desktop

Microsoft 365/Office 365

• Microsoft Entra Connect (Active Directory Synchronization)
• Exchange Online - Service, Protection & Archiving
• Microsoft Purview - Audit, Data Lifecycle & Records Management & eDiscovery
• Microsoft Teams
• OneDrive
• Power BI
• SharePoint Online

Microsoft Intune/Endpoint Manager

Projects:

• On-Premise/Hosted Exchange Migration to M365/O365 (Tools Used: BitTitan's Migration Wiz & SkyKick)
• Physical to Virtual Conversions
• Physical/Virtual Migration to Azure (Tools Used: Azure Migrate/Azure Site Recovery Service)
• In-Place Upgrades - Windows Server 2012 R2/2016/2019
• Serverless With Azure AD and Intune/Autopilot for SMBs
• File & Storage Services (File Server, DFS Namespaces/Replication, File Server Resource Manager, Work Folders) Migration to SharePoint Online/Azure Files/Azure Blob Storage
• Developed testing procedures and documentation and presented to clients for review
• Identified systems inefficiencies through performance data analysis
• Collaborated with clients to determine need and devise appropriate software and hardware solutions
• Drafted corrective action plans following root cause analysis

Management:

• On-boarding Tier 1/2/3 Engineers
• Providing Access & Training to MSP Tools
• Conducting Performance Reviews
• Mentorship
• Team Leadership
• Resource Allocation (Trouble Tickets & Projects)
• Professional Development
• Problem Resolution
• Performance Improvement Plans
• Team Productivity
• Client Satisfaction

Core Job Responsibilities & Day-to-Day Tasks

Installation/Configuration/Administration (Add/Change/Remove/Monitoring/Patch Management/Backup/Disaster Recovery) (200+ Clients):

On-Premise Internal and Client Infrastructure

• Windows 10/Earlier & Windows Server 2019/Earlier
• SQL Server 2019/Earlier & Exchange Server 2019/Earlier & SharePoint Server 2019/Earlier
• Windows Server Roles & Services - AD CS, AD DS, AD LDS, DHCP, DNS, File & Storage Services (File Server, DFS Namespaces/Replication, File Server Resource Manager, Work Folders), NPS, RDS, IIS, WDS, WSUS
• Other Microsoft Products - Microsoft Deployment Tool (Internal & Client Desktop/Laptop Images/Thin Client (Image Creation/Administration (Microsoft & Third Party Applications/Updates)
• Virtualization - VMware vCenter/vSphere 6.5/Earlier & Microsoft Hyper-V
• Backup & Disaster Recovery - Veeam Backup & Replication (Local & Cloud Backups, CDP (Constant Data Protection) between Data Centers, Acronis (Local & Cloud Backups, Cloud Disaster Recovery), Azure Site Recovery Services, Barracuda Cloud, Datto (Local & Cloud Backups, Local & Cloud Disaster Recovery)
• Remote Monitoring and Management - ConnectWise Manage/Automate (Ticketing, Monitoring, Remote Access, & Patch Management), & Auvik

Cloud Internal and Client Infrastructure

Azure

• Compute - Virtual Machine Scale Sets & Virtual Machines
• Identity - Microsoft Entra ID/Azure AD, Azure Active Directory Domain Services (Internal & Client Laptops) / Azure IAM (SAML, OAuth) / Okta
• Management & Governance - Azure Backups, Azure Migrate, Azure Site Recovery & Microsoft Purview
• Virtual Desktop Infrastructure - Azure Virtual Desktop

Microsoft 365/Office 365

• Microsoft Entra Connect (Active Directory Synchronization)
• Exchange Online - Service, Protection & Archiving
• Microsoft Purview - Audit, Data Lifecycle & Records Management & eDiscovery
• Microsoft Teams
• OneDrive
• Power BI
• SharePoint Online

Microsoft Intune/Endpoint Manager

Private Cloud

• VMware vCenter/vSphere 6.5 (8 Clusters (4 ESXi Hosts per cluster))
• Veeam Back & Replication
• Monthly Golden Images Refresh (Server Deployment Images)
• Automation Assembler (Automated Client VM Deployments)

Projects:

• On-Premise/Hosted Exchange Migration to M365/O365 (Tools Used: BitTitan's Migration Wiz & SkyKick)
• Physical to Virtual Conversions
• Physical/Virtual Migration to Azure (Tools Used: Azure Migrate/Azure Site Recovery Service)
• In-Place Upgrades - Windows Server 2012 R2/2016/2019
• Serverless With Azure AD and Intune/Autopilot for SMBs
• File & Storage Services (File Server, DFS Namespaces/Replication, File Server Resource Manager, Work Folders) Migration to SharePoint Online/Azure Files/Azure Blob Storage
• MBAM (Microsoft BitLocker Administration and Monitoring) Deployment
• Performed root cause analysis to provide resolutions for production issues

Management:

• On-boarding Tier 1/2/3 Engineers
• Providing Access & Training to MSP Tools
• Conducting Performance Reviews
• Mentorship
• Team Leadership
• Resource Allocation (Trouble Tickets & Projects)
• Professional Development
• Problem Resolution
• Performance Improvement Plans
• Team Productivity
• Client Satisfaction
• Created manuals and taught training sessions to educate co-workers on new systems
• Created and implemented storage system configuration designs
• Performed daily administration of storage equipment to optimize system resource utilization
• Created document management protocols and presented to management for review