Richard Boss
Rio Rancho
Summary
Dedicated professional with strong customer service and visual merchandising skills. Experienced in inventory management and team leadership, committed to enhancing product visibility and operational effectiveness.
Overview
16
16
years of professional experience
Work History
MTS
Lowes
Rio Rancho
06.2025 - 01.2026
- Completed day-to-day duties accurately and efficiently.
- Repriced merchandise to maintain competitive pricing.
Stocked shelves and organized displays for optimal customer engagement.
Assisted customers in identifying products and addressing inquiries.
Set up sales areas to enhance product visibility and accessibility.
Sargeant
DFW
Albuquerque
10.2021 - 06.2025
- Maintained current knowledge through ongoing education and advanced training.
- Managed the crew as a sergeant, ensuring operational effectiveness and team cohesion.
- I was a level 3 armed guard.
- My responsibilities included carrying a firearm, managing high-risk situations, responding to alarms, providing emergency first aid (if needed), and, if needed, detaining a suspect.
Merchandise Stocker
Home Depot
Rio Rancho
12.2020 - 09.2021
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Replenished items to maintain stock availability and ensure customer satisfaction.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Collaborated with team members to ensure efficient stock replenishment and organization.
Armed Courier
Respond NM
Albuquerque
12.2009 - 11.2020
- Drove and navigated armored truck and made numerous weekday stops to service banks and customers.
- Checked and secured package loads before deliveries.
- Maintained adherence to stringent delivery deadlines while ensuring the secure transport of money.
- Complied with local safety and traffic laws when traveling by vehicle.
- Communicated customer complaints, requests and feedback to company management.
- Quickly responded to customer inquiries to improve business relationships.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Maintained adherence to stringent delivery deadlines.
- Optimized delivery schedules through effective time management and route planning.
- Maintained accurate records of all transactions and deliveries.
- Followed strict safety protocols during all transport operations.
- Provided exceptional customer service while handling cash transactions.
Education
High School Diploma -
Goddard High School
Roswell, NM05-1987
Some College (No Degree) - Religion
ENUM-R
Roswell, NMSkills
- Customer service
- Visual merchandising
- Inventory management
- Emergency response
- Route optimization
- Team leadership
- Problem solving
- Time management
Affiliations
Volunteer at church with the Awana Organization.
Timeline
MTS
Lowes
06.2025 - 01.2026
Sargeant
DFW
10.2021 - 06.2025
Merchandise Stocker
Home Depot
12.2020 - 09.2021
Armed Courier
Respond NM
12.2009 - 11.2020
High School Diploma -
Goddard High School
Some College (No Degree) - Religion
ENUM-R