Richard Bowman
Carson,NM
Summary
Dynamic professional with a proven track record in service. Skilled in efficient documentation management and quick strategy adjustments, I have successfully enhanced customer satisfaction that stretches through innovative hospitality management and client liaison for residential and commercial clientele. My leadership fosters a positive work environment, driving team cohesion and repeat business.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Server
Gutiz
03.2025 - Current
- Assisted customers with menu selections and answered inquiries about food and beverage offerings.
- Delivered orders promptly while ensuring accuracy and adherence to customer preferences.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and service delivery.
Bar Manager
El Monte Sagrado
11.2021 - 01.2025
- Managed daily operations, ensuring compliance with health and safety regulations.
- Oversaw inventory management, tracking stock levels to minimize waste.
- Trained staff on customer service standards and cocktail preparation techniques.
- Developed and implemented drink specials that enhanced customer satisfaction.
- Coordinated scheduling for bar staff to optimize coverage during peak hours.
- Resolved customer complaints efficiently, enhancing overall guest experience and retention.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
Front of House Manager
Donabe Asian Kitchen
06.2020 - 11.2021
- Oversaw daily operations, ensuring exceptional service standards and guest satisfaction.
- Trained and mentored staff in customer service protocols and operational procedures.
- Implemented efficient workflow processes to enhance front-of-house operations.
- Coordinated with kitchen staff to ensure timely food delivery and quality service.
Bar Supervisor
Ojo Caliente
07.2014 - 03.2020
- Supervised daily bar operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored staff on cocktail preparation and responsible alcohol service.
- Managed inventory control, optimizing stock levels and reducing waste through efficient ordering practices.
- Developed and implemented new drink menus, enhancing customer experience and driving sales growth.
General Manager
Martyrs Steakhouse
05.2013 - 06.2014
- Managed daily operations, ensuring compliance with health and safety regulations.
- Oversaw inventory management, optimizing supply chain efficiency and reducing waste.
- Analyzed customer feedback to drive menu improvements and increase guest satisfaction.
- Led financial planning initiatives, including budgeting and forecasting for profitability.
- Cultivated a positive work environment, enhancing team cohesion and employee retention rates.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Lead Server
Graham's Grille
03.2011 - 05.2013
- Supervised team of servers to ensure exceptional guest experiences and service quality.
- Developed training programs for new staff, enhancing onboarding efficiency and service standards.
- Streamlined operational workflows, reducing table turnover time and increasing overall customer satisfaction.
- Collaborated with kitchen staff to synchronize food delivery and maintain menu accuracy during peak hours.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Senior Design Engineer
Avid Engineering, Inc
09.1999 - 03.2009
- Led design projects from concept to completion, ensuring alignment with client specifications and industry standards.
- Collaborated with cross-functional teams to develop innovative engineering solutions that enhanced product performance.
- Mentored junior engineers, fostering skill development and promoting best practices in design methodologies.
- Implemented design reviews and quality assurance processes, improving overall project accuracy and reducing errors.
- Utilized advanced CAD software for modeling and simulation, streamlining the design process and enhancing efficiency.
- Developed comprehensive documentation for all design phases, ensuring compliance with regulatory standards and facilitating future reference.
Senior Design Engineer
Environmental Engineering Consultants, Inc.
10.1987 - 09.1999
- Conducted feasibility studies for new designs, assessing technical viability and market potential before project initiation.
- Enhanced product design efficiency by streamlining the design process and implementing advanced CAD software.
- Created detailed reports on engineering activities and findings.
- Developed comprehensive documentation for all design phases, ensuring compliance with regulatory standards and facilitating future reference.
- Utilized advanced CAD software for modeling and simulation, streamlining the design process and enhancing efficiency.
Education
High School Diploma -
Hillsborough High School
Tampa, FLAssociate of Science -
Hillsborough Community College
Tampa, FLAssociate of Arts -
Hillsborough Community College
Tampa, FLNo Degree - Chemical Engineering
University of South Florida
Tampa, FLSkills
- Service excellence
- Quick to adjust strategies
- Clerical and organizational skills
- Efficient documentation management
Certification
- Level One Sommelier - Guild of Sommeliers
- Food Handler's and Alcohol License, NM
- Licensed GMRS radio operator via the FCC.
Timeline
Server
Gutiz
03.2025 - Current
Bar Manager
El Monte Sagrado
11.2021 - 01.2025
Front of House Manager
Donabe Asian Kitchen
06.2020 - 11.2021
Bar Supervisor
Ojo Caliente
07.2014 - 03.2020
General Manager
Martyrs Steakhouse
05.2013 - 06.2014
Lead Server
Graham's Grille
03.2011 - 05.2013
Senior Design Engineer
Avid Engineering, Inc
09.1999 - 03.2009
Senior Design Engineer
Environmental Engineering Consultants, Inc.
10.1987 - 09.1999
High School Diploma -
Hillsborough High School
Associate of Science -
Hillsborough Community College
Associate of Arts -
Hillsborough Community College
No Degree - Chemical Engineering
University of South Florida
Software Knowledge
- Microsoft Office
- Paylocity
- Micros
- ICPR
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