Dynamic Chief Facilities Officer with extensive experience at Jem Restaurant Management Corp., excelling in strategic planning and problem-solving. Proven track record in optimizing operations, enhancing communication, and fostering innovation. Skilled in budgeting and finance, while mentoring teams to achieve operational excellence and drive significant improvements in efficiency.
Overview
53
53
years of professional experience
Work History
Chief Facilities Officer
Jem Restaurant Management Corp.
11.2024 - Current
Oversee all operations and upper management employees for Wendy's franchises
Mentored junior staff members, helping them develop their skills and advance in their careers.
Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Established effective relationships with key stakeholders both internally and externally to provide updates on key information, and data
Improved department efficiency by streamlining and implementing policies and processes.
Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
Developed effective improvement plans in alignment with goals and specifications.
Evaluated customer needs and feedback to drive product and service improvements.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Chief Operating Officer
Jem Restaurant Management Corp.
03.2019 - 11.2024
Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
Negotiated contracts and agreements to secure favorable terms and maximize profits.
Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
Oversaw operations department and managed operations employees
Represented organization at industry conferences and events.
Devised and presented business plans and forecasts to board of directors.
Performed merit-based evaluations on operations employees to asses staff performance
Director of Facilities Management
Jem Restaurant Management Corp.
01.2014 - 03.2019
Participated in strategic planning through evaluation of needs and support of steps necessary for completion.
Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
Streamlined facilities management processes for increased operational efficiency and reduced costs.
Coordinated leasing, contracts with other companies and facility maintenance budgets to provide for seamless building operations.
Scheduled, directed and supervised external contractors in maintenance and upkeep of 56 restaurants for Wendy's and KFC remodels and refresh projects
Established effective communication channels between facilities team members for improved coordination of tasks and projects.
Assessed building design and accessibility to inform others of updates to existing infrastructure while maintaining ADA compliance.
Improved overall facility efficiency by implementing cost-effective maintenance and repair solutions.
Ensured compliance with local, state, and federal building codes as well as industry best practices in facility management operations.
Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
Developed long-term strategic plans for facility growth, expansion, and optimization based on organizational needs.
Maintained and kept meticulous records on facility expenditures, gains and projections.
Managed construction projects from concept to completion while adhering to strict quality control guidelines.
Negotiated favorable contracts with service providers to ensure high-quality, cost-effective maintenance and support services.
Operated with multiple competing deadlines and interests, confidently managing variables simultaneously.
Oversaw budgetary responsibilities, including forecasting, allocation, and expense tracking for optimal financial management.
Developed and oversaw budgets for facilities and worked within cost restraints.
Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
Reviewed and oversaw construction and renovation projects.
Oversaw annual budget to handle supply, labor and maintenance needs.
Senior Vice President, Operations
Jem Restaurant Management
04.2001 - 01.2014
Optimized resource allocation by conducting thorough analysis, reducing waste while maintaining high-quality output.
Championed innovation within the organization, promoting creative thinking and problem-solving techniques to drive business growth.
Implemented risk management strategies to minimize potential losses and protect company assets.
Collaborated with DM, GM. and management teams to develop strategies for driving revenue increases while maintaining operational excellence.
Developed strategic plans for operational growth, leading to an expanded market presence and increased revenue.
Mentored junior team members by providing guidance on professional development opportunities and career growth paths.
Managed large-scale projects from conception through execution, delivering results on time and within budget parameters.
Cultivated strong relationships with key stakeholders, fostering collaboration and partnerships for mutual success.
Oversaw budget development and management, ensuring financial stability through cost control measures.
Negotiated contracts with vendors and suppliers, securing favorable terms while maintaining quality standards.
Championed corporate social responsibility initiatives, reinforcing the company''s commitment to ethical and sustainable business practices.
Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Increased company profits through performance optimization strategies and efficiency improvements.
Established performance goals for department and outlined processes for achievement.
Identified opportunities to improve business process flows and productivity.
Set clear goals to monitor targets and offered real-time input on performance and motivation.
Trained and guided team members to maintain high productivity and performance metrics.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reduced operational risks while organizing data to forecast performance trends.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Various Team and Management Positions
Jem Restaurant Management Corp.
05.1972 - 04.2001
Worked in various roles in KFC as follows:
Team Member May 1972 June 1972
Assistant Manager June 1972 to March 1972
Restaurant Manager KFC Sanger October 1973 to May 1977
KFC District Manager May 1977 to May 1997
Director of Operations May 1977 to April 2001
Managed and mentored various employees and uppemanagement for KFC throughout my years in the restaurant
Maintained food costs and inventory
Maintained franchise procedure and protocols
Provided customer service according to Jem Restaurant Management and KFC franchise standards
helped continual improvement at the restaurant and Management level
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments at the restaurant level
Worked independently and collaboratively in a team environment.
Maintained the ability to learn quickly and adapt to new situations.
Developed excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Science - Agriculture
Reedley College
Reedley, CA
General Education
Sanger High School
Sanger, CA
06-1971
Skills
Work coordination
Report writing
Strategic planning
Innovation and creativity
Report preparation
Attention to detail
Organizational skills
Multitasking Abilities
Problem-solving
Decision-making
Time management
Written communication
Multitasking
Budgeting and finance
Community relations
Public speaking
Accomplishments
Documented and resolved operation, team, and management issues within restaurants to maintain company standards.
Collaborated with various team and upper management employees in the development and introduction of of the new standard for Wendy's franchises.
Hired New Director of Area of Operations and District Managers to continue the JEM Restaurant Management standard of business and operations.
Reduced overtime hours to continue to improve bottom line profitability.
Continue to lower food costs by implementing daily waste counts, and weekly inventories performed by district and general manager.