Richard Bradley
Mechanicsburg,Pennsylvania
Summary
Skilled Program Director adept at managing all facets of program operations, including administration and outreach. Well-versed in multitasking to achieve challenging goals. Prepared to leverage almost 40 years' experience in Health Care to take on challenging role.
Overview
38
38
years of professional experience
Work History
Senior Program Director
National Government Services (NGS)
Indianapolis, IN
02.2021 - Current
- Manage work related to maintaining and enhancing the Next Generation Desktop (NGD) application
- NGD is a standardized single desktop application for customer care agents to respond to inquiries into the customer contact centers associated with Medicare (1-800Medicare) and the Federally Facilitated Marketplace (FFM)/Affordable Care Act (ACA) (Healthcare.gov)
- Coordinated with program managers and other stakeholders to create detailed implementation plans, milestones and risk mitigation protocols.
- Collected key program data and analysis to support continuous improvement.
- Fostered relationships with key partners in order to secure additional funding sources.
- Provided guidance and oversight of program staff, budgets, and activities.
Director
BENECARD PBF
Mechanicsburg, PA
01.2018 - 02.2021
- Manage a team of 10 JAVA, User Interface (UI), and ETL (Extract Translate-Load) resources, and 4 Project Management professionals, supporting the Pharmacy Benefits system
- Manage work assignments, priorities, and client relations.
Solutions Delivery Manager
NASCO – NASCO Development Team (NDT)
Mechanicsburg, PA
06.2011 - 10.2017
- Managed team of 33 US-based and global technical resources supporting Front End system area of NASCO Claims Product
- Assigned resources
- Managed support and performed evaluations
- Provided financials for system area projects.
Director
NASCO Claims Product
Mechanicsburg, PA
11.2013 - 03.2015
- Directed Claims Product area of the NASCO system
- Conducted multiple system enhancement projects
- Ensured proper functionality across multiple products
- Provided financials for various projects
- Managed ICD-10 implementation.
Trainer
NASCO Technical Academy
Mechanicsburg, PA
03.2012 - 11.2013
- Executed curriculum development and delivery
- Managed Technical Academy associates, coordinated guest facilitators, and evaluated progress throughout Academy training and introduction period
- Educated NDT associates on tools, processes and techniques used in delivering changes to the NASCO Claims System.
Project Manager
Networx Pricer project – BCBSMN
Mechanicsburg, PA
09.2011 - 03.2012
- Led 9 NDT associates enhancing NASCO Pricing application and integration of off-platform Pricing application, Networx
- Application used Mid-Tier technologies to provide real time request and response functionality
- Scheduled resources, managed project scope, coordinated Infrastructure teams, handled customer communications, and dispensed status updates.
Project Manager
ICD10 Conversion
Mechanicsburg, PA
06.2011 - 09.2011
- Coordinated efforts of IBM and NASCO ICD10 teams in developing enhancements to claims system for release of ICD10 conversion project
- Responsibilities included coordinating requirements reviews, scheduling code deployment and testing, and providing status updates to management on progress of the conversion effort.
Program Manager
BCBSMN, HIPAA 5010 project
Mechanicsburg, PA
03.2010 - 06.2011
- Managed the HIPAA 5010 project for BCBSMN
- Had responsibility for 120 global associates
- Managed all aspects of the project – staffing, financials, customer relations, project scope and definition, coordination of activities between various infrastructure and technical teams, and contractor management.
Project Delivery Manager
NASCO Account
Mechanicsburg, PA
10.2009 - 03.2010
- Purchased and installed hardware/software to run on a Mid-Tier environment and a mainframe platform
- Communicated with the Health Care Plan, a third-party vendor, and IBM analysts to coordinate resources.
Product Project Manager
Health Care Account
Mechanicsburg, PA
05.2008 - 09.2009
- Managed team of 40 technical resources to implement a Query/Response application for a Health Care Reimbursement System
- Initiated design and construction efforts on this multi-platform project, including Mainframe and Midrange development, and Web Services communication protocols
- Coordinated testing and problem resolution efforts.
Product Project Manager
Health Care Account
Mechanicsburg, PA
05.2006 - 05.2008
- Managed team of 25 technical resources to implement a Query/Response Pricing application for a Health Care Plan
- Communicated with the Plan and technical resources to monitor the progress of development and implementation of the product solution
- Coordinated testing and problem resolution efforts.
Project Manager
Health Care Account
Mechanicsburg, PA
09.2004 - 05.2005
- Managed 8 IT employees to resolve issues and enhancements to the Blue Exchange project
- Monitored financial situation, provided point-of-contact for customer related issues, and reported project status to the customer and IBM management.
Education Coordinator
Health Care Account
Mechanicsburg, PA
06.2004 - 09.2004
- Helped develop the current training approach for the tools, processes, and techniques used by the National Account Services Company (NASCO) account
- Created a tracking mechanism for monitoring and reporting the training budget
- Traveled to India to train 20 new global employees on processes and tools utilized by the NASCO account.
HIPAA Delivery Project Manager (DPM)
Health Care Account
Mechanicsburg, PA
11.2002 - 05.2004
- Managed team of 12 technical resources in support of the HIPAA guidelines
- Managed all phases of project, including requirements gathering; scope; schedule; and cost control for enhancements to the Claims Processing application
- Monitored project status against established SLAs, including guidelines for timeliness and performance based on established estimates
- Shifted resources to meet customer demands, and provided impact analysis of shifted resources.
On-line System DPM
Health Care Account
Mechanicsburg, PA
11.2000 - 11.2002
- Supported Health Care organization in maintaining Mainframe Claims application for National accounts
- Coordinated efforts of 14 developers in completing small and large project enhancements for On-line CICS application
- Monitored performance levels against established SLAs
- Performed resource scheduling to complete assignments within established guidelines
- Supported projects during all phases of development.
Project Manager/Advanced Systems Engineer (ASE)
Electronic Data Services (EDS)
Camp Hill, PA
01.2000 - 11.2000
- Supported a securities company in developing a WEB-based application for their Audit Examination system
- Led team of 15 developers in creating the application using XML technology
- Responsibilities included requirements maintenance, resource planning and management, and project schedule and financial monitoring.
ASE/Release Coordinator Communications Division
Electronic Data Services (EDS)
Camp Hill, PA
01.1999 - 12.1999
- Developed new billing system for large telecommunications customer
- Led team of 10 Systems developers in creating enhancements to an application developed in JAVA on a UNIX platform
- Performed work breakdown analysis for small and large projects
- Provided estimates, resource allocation, and risk assessment for changes made to project requirements.
ASE Communications Division
Electronic Data Services (EDS)
Camp Hill, PA
11.1995 - 12.1998
- Provided support for telecommunications customers in developing solutions for customer service and billing applications
- Involved in requirements gathering, estimating, and solution development.
Systems Engineer/ASE
NASCO Health Care Account
Mechanicsburg, PA
04.1992 - 11.1995
- Supported the On-line CICS application for the NASCO Claims system
- Completed Analysis and Design phase on multiple projects
- Led team of 5 developers in creating automated reporting functionality for Claims Inventory application.
Corporate Training Specialist
EDS
Plano, TX
11.1989 - 04.1992
- Instructed trainees in the Systems Engineer Development Program, 10-week comprehensive training session for EDS Systems Engineers
- Conducted training workshops, provided technical support, and performed participant evaluations.
Systems Engineer
Health Care Division
Mechanicsburg, PA
06.1986 - 11.1989
- Accomplished design, construction, testing, and implementation of various enhancements to existing Claims processing system
- Actively participated in all life cycle phases, including Analysis, Design, Testing, Construction, and Implementation.
Education
BBA - Computer Information Systems
Bryant University
Smithfield, RI05-1985
Skills
- Over 35 years IT experience in Health Care industry
- Project and Program Management experience
- Have managed both Traditional and Agile projects (including Scaled Agile Framework (SAFe)
- Strategic Leadership
- Customer Service Experience
- Business Oversight
- Strategic Planning
- Organizational Leadership
- Program Leadership
- Personnel Supervision
Pmp Certification
- 2015, Re-Certified Project Management Professional, Project Management Institute
- 2018, Re-Certified Project Management Professional, Project Management Institute
- 2021, Re-Certified Project Management Professional, Project Management Institute
- 2012, Certified Project Management Professional, Project Management Institute
- 2009, Re-certified as a Senior Project Manager, IBM
- 2006, Re-certified as a Senior Project Manager, IBM
- 2003, Certified IBM Project Management Professional, IBM
- 2002, Certified Project Management Professional, Project Management Institute
Additional Experience
Corporate Faculty since 2015
Project Management Graduate program
Harrisburg University
Harrisburg PA
I instruct project management courses to students who are enrolled in the Project Management Masters program.
Timeline
Senior Program Director
National Government Services (NGS)
02.2021 - Current
Director
BENECARD PBF
01.2018 - 02.2021
Director
NASCO Claims Product
11.2013 - 03.2015
Trainer
NASCO Technical Academy
03.2012 - 11.2013
Project Manager
Networx Pricer project – BCBSMN
09.2011 - 03.2012
Solutions Delivery Manager
NASCO – NASCO Development Team (NDT)
06.2011 - 10.2017
Project Manager
ICD10 Conversion
06.2011 - 09.2011
Program Manager
BCBSMN, HIPAA 5010 project
03.2010 - 06.2011
Project Delivery Manager
NASCO Account
10.2009 - 03.2010
Product Project Manager
Health Care Account
05.2008 - 09.2009
Product Project Manager
Health Care Account
05.2006 - 05.2008
Project Manager
Health Care Account
09.2004 - 05.2005
Education Coordinator
Health Care Account
06.2004 - 09.2004
HIPAA Delivery Project Manager (DPM)
Health Care Account
11.2002 - 05.2004
On-line System DPM
Health Care Account
11.2000 - 11.2002
Project Manager/Advanced Systems Engineer (ASE)
Electronic Data Services (EDS)
01.2000 - 11.2000
ASE/Release Coordinator Communications Division
Electronic Data Services (EDS)
01.1999 - 12.1999
ASE Communications Division
Electronic Data Services (EDS)
11.1995 - 12.1998
Systems Engineer/ASE
NASCO Health Care Account
04.1992 - 11.1995
Corporate Training Specialist
EDS
11.1989 - 04.1992
Systems Engineer
Health Care Division
06.1986 - 11.1989
BBA - Computer Information Systems
Bryant University
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