Richard Bravata
Tampa,FL
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
18
18
years of professional experience
Work History
Server
Olivia
03.2024 - Current
- Opening of the restaurant and making sure the everything is ready to go for that night’s service
- Closed the restaurant and made sure my co-workers correctly finished their assigned side work and perform the closing duties of making sure the restaurant is in shape for service the next day
- Trained servers on wine knowledge as well as the correct way to achieve the highest professionalism of hospitality
- Made sure every guest had the best experience with outstanding and knowledgeable service
Server Captain
Eddie V's Prime Seafood
11.2015 - 03.2024
- Cultivated warm relationships with regular customers
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives
- Ran banquet dinners as a captain
- Took orders, expoed and delivered the food of parties upwards of hundreds of people in a timely professional manner
Key Holder
Carrabbas
12.2013 - 11.2015
- Manager, Bartender, Server, Cook
- Went into management with them so learned all the positions needed to step in and help a team member if needed
- Ran training courses for new and current employees
- Would open and close the restaurant, getting the business ready for sales and count the money at the end of the day and close the business down
Server Manager
Teds Montana Grill
01.2009 - 11.2013
- Trained servers on order management, food service quality and how to build rapport with guests
- Led team of servers to consistently meet customer service and sales targets
- Handled guest complaints in positive manner and offered appreciation tokens to build customer loyalty and used these situations as teaching lessons for the staff
- Run the shift as the head server and then close the restaurant as the closing manager
Camera Crew Member
ESPN
08.2010 - 01.2012
- As part of the camera crew for ESPN I would run cables throughout numerous football stadiums the day before a game and would break down all the cables at night after the game had concluded
- During the game would consist of running up and down the sidelines to be in position to capture the perfect shot, all while making sure not to miss a thing
- Really developed my love for sales and hospitality
Key Holder
Ruby Tuesday
05.2007 - 05.2009
- Started as a host, worked up through the rankings, from server, to bartender, to the onsite manager
- Really developed my love for sales and hospitality
Education
Associates Degree -
Florida State University
Tallahassee, FL05.2007
High School Diploma -
Gaither High School
Tampa, FL05.2005
Skills
- Customer Needs Assessments
- Customer Satisfaction
- Guest Relations Management
- Employee Development
- Sales Techniques
- Attention To Detail
- Willingness To Learn
- Leadership
Timeline
Server
Olivia
03.2024 - Current
Server Captain
Eddie V's Prime Seafood
11.2015 - 03.2024
Key Holder
Carrabbas
12.2013 - 11.2015
Camera Crew Member
ESPN
08.2010 - 01.2012
Server Manager
Teds Montana Grill
01.2009 - 11.2013
Key Holder
Ruby Tuesday
05.2007 - 05.2009
Associates Degree -
Florida State University
High School Diploma -
Gaither High School
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