Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Trainer
Chick fil a
Seal Beach
02.2020 - Current
Provide excellent customer service by greeting and assisting customers in a friendly and professional manner, take customer orders accurately and efficiently, ensuring attention to special requests and dietary restrictions, operate the cash register, handle cash transactions, and process payments accurately, maintain a clean and organized work environment, including the dining area, kitchen, and service counter, prepare and assemble food orders according to Chick-fil-A's standards and recipes, ensuring quality and presentation, follow all food safety and hygiene procedures, including proper handling and storage of ingredients and equipment, monitor and maintain stock levels of food, beverages, and supplies, promptly notifying the supervisor when items need to be replenished, collaborate with team members to ensure smooth operations and timely delivery of orders during peak hours, adhere to Chick-fil-A's policies and guidelines, including dress code, punctuality, and attendance, assist in training new team members and provide guidance to ensure consistent service and adherence to company standards, and handle customer inquiries, concerns, and complaints professionally and resolve issues to the customer's satisfaction or escalate them to a supervisor when necessary.
Retail Associate
Toes on the Nose
Huntington Beach
03.2022 - 08.2022
Working at Toes on the Nose offer a dynamic and creative environment, particularly if you have a passion for the surf and coastal lifestyle
As a brand focused on this lifestyle, you find yourself surrounded by like-minded individuals who share a love for the ocean, surfing, and beach culture
In a retail setting, you potentially have opportunities to interact with customers who are enthusiastic about the brand and its products
You may have the chance to help customers find the right clothing and accessories, answer their questions, and provide a positive shopping experience
Working at Toes on the Nose also involve tasks related to inventory management, visual merchandising, and general store operations
Each day you'll be involved in activities such as restocking shelves, organizing displays, and processing transactions, and greeting guests.
Server/Barback
Michael's Sports Pub
Westminster
09.2021 - 07.2022
Serving at a bar can provide you with a range of valuable skills that are applicable in various professional and personal contexts
Here are some skills you can gain from working as a server at a bar: Customer Service: Serving in a bar requires exceptional customer service skills
You learn how to interact with diverse customers, handle their requests, and address any concerns or complaints professionally and courteously
This skill can be valuable in any role that involves interacting with the public
Communication: Effective communication is essential when taking orders, conveying information about menu items, and collaborating with team members
As a server, you develop strong verbal communication skills, including active listening, clarity, and the ability to convey information accurately and concisely
Multi-tasking: The bar environment can be fast-paced and demanding
You'll learn to juggle multiple tasks simultaneously, such as taking orders, serving drinks, processing payments, and addressing customer needs
This skill enhances your ability to prioritize, stay organized, and work efficiently in high-pressure situations
Problem-solving: Bars can present unexpected challenges, such as handling difficult customers, resolving conflicts, or addressing issues with orders or payments
Serving at a bar hones your problem-solving skills as you learn to think quickly, make effective decisions, and find solutions to ensure customer satisfaction
Attention to Detail: Accuracy and attention to detail are crucial when taking orders and processing payments
You develop the ability to remember specific requests, note dietary restrictions, and handle transactions accurately
This skill translates well into roles that require precision and meticulousness
Teamwork and Collaboration: Bars often have a team-based work environment where servers, bartenders, and kitchen staff need to collaborate effectively
You learn to work as part of a team, communicate with colleagues, and support each other to ensure smooth operations and exceptional service
Stress Management: The fast-paced nature of a bar can be stressful at times
Handling multiple tasks, managing customer expectations, and maintaining composure during busy periods helps develop your stress management skills
You learn to stay calm under pressure and effectively manage stress, which is valuable in many professional and personal situations
Knowledge of Alcoholic Beverages: Serving at a bar allows you to develop knowledge about different types of alcoholic beverages, including wines, spirits, beers, and cocktails
You learn about flavor profiles, drink preparation techniques, and food and drink pairings
This knowledge can be useful if you pursue a career in the hospitality or beverage industry
Time Management: Bars often have peak hours when the workload intensifies
Learning to manage your time efficiently and prioritize tasks helps you become more productive and meet customer expectations
Time management skills acquired in this role can be beneficial in various other professional settings
Adaptability: Bars can be dynamic environments with changing customer demands and unexpected situations
As a server, you learn to adapt quickly to different scenarios, adjust to varying workloads, and handle unexpected challenges
This adaptability is a valuable skill in today's rapidly changing work landscape.
Team Member
Togo's Sandwiches
Cypress
08.2018 - 02.2020
Working at Togo's Sandwiches can be an enjoyable and dynamic experience
Togo's is a popular sandwich chain known for its freshly made sandwiches and variety of ingredients
Here's what it's generally like to work at Togo's: Friendly and Fast-Paced Environment: Togo's is often a bustling place, especially during peak hours
You'll be part of a team that works together to provide efficient and friendly service to customers
The fast-paced environment means there's always something happening, which can make the workday go by quickly
Customer Service: Interacting with customers is a significant part of working at Togo's
You'll take orders, prepare sandwiches, and ensure that customers receive prompt service
Providing excellent customer service by being attentive, helpful, and friendly is key to creating a positive experience for customers
Food Preparation: At Togo's, you'll have the opportunity to learn and master the art of sandwich making
You'll work with a variety of fresh ingredients, including bread, meats, cheeses, and vegetables, to create custom-made sandwiches according to customer preferences
Attention to detail and following recipes accurately are important in maintaining Togo's quality standards
Teamwork: Collaboration is crucial at Togo's
You'll work alongside fellow team members, from cashiers to sandwich makers, to ensure smooth operations
Teamwork involves effective communication, coordinating tasks, and supporting each other during busy periods
Building strong relationships with your colleagues can contribute to a positive work environment
Cleanliness and Food Safety: Togo's maintains high standards of cleanliness and food safety
You'll be responsible for following hygiene protocols, such as wearing gloves, washing hands regularly, and maintaining a clean and organized workspace
Adhering to food safety guidelines helps ensure the health and satisfaction of customers
Training and Growth Opportunities: Togo's provides training for its employees to ensure they are equipped with the necessary skills and knowledge
You'll receive guidance on food preparation, customer service, and operating the point-of-sale system
Additionally, if you show dedication and potential, there may be opportunities for growth within the company, such as becoming a shift leader or manager
Flexible Schedules: Togo's offers flexible work schedules, which can be beneficial if you have other commitments or need a part-time job
You may have the opportunity to choose shifts that align with your availability, making it easier to balance work and personal life
Overall, working at Togo's Sandwiches can be a rewarding experience, especially if you enjoy working in a fast-paced environment, interacting with customers, and being part of a team
It can provide an opportunity to develop essential skills, such as customer service, teamwork, and food preparation, while enjoying the satisfaction of creating delicious sandwiches for hungry customers.