Richard Brian Seloff
Carrollton,TX
Summary
I am an Eagle Scout with 11 and a half years of experience building computer systems and 4 and a half years of professional experience working in a datacenter. Additionally I have 9 and a half years of customer service experience which has assisted in providing excellent customer service to customers within the data center and providing expertise in resolving hardware and networking issues that customers required support for.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dataventer Technician III
Rackspace Technology
10.2024 - Current
- Successfully scheduled and performed maintenances on all systems in a multitude of customer environments.
- Collaborated with cross-functional teams to deliver solutions for customer-reported issues, including hardware, software, and networking, achieving uptime of over 99%.
- Responsible for analyzing first and second level problems for all systems using a wide variety of tools, resolving and routing as needed.
- Maintained a high active device percentage, decommissioning old hardware and cabling quickly and safely.
Datacenter Technician III
IBM Cloud
10.2020 - 09.2024
- Provisioned and maintained customer and internal server hardware
- Collaborated with internal teams to provide solutions to customer raised issues including hardware, software, and networking resulting in maintain a downtime of under .1%
- Responsible for analyzing first level problems for all systems, resolving and routing as needed
- Worked to build and expand datacenter infrastructure across multiple platforms and designs including Classic bare-metal IaaS and Next Generation Cloud IaaS
Assistant Manager
Discount Tire
06.2016 - 08.2020
- Gained customer service experience while assisting customers in choosing the best fit for their car and budget
- Ensured all customers' safety and satisfaction with our service before they left our store while striving to maintain an under 45-minute turnaround time
- Oversaw multiple service crews throughout the day, assisting where needed, and ensuring all employees conformed to strict safety and procedural guidelines
- Assisted in training new employees in proper service methods and safety guidelines
- Managed inventory and stock levels both in the shop and office areas
- Ordered and maintained supplies and equipment for employees and customers
- Maintained store cleanliness in the office, customer waiting area, and vehicle service area
Courtesy Clerk
Albertsons
08.2014 - 05.2016
- Assisted customers in bagging and transporting their groceries to their vehicles
- Assisted customers in finding items in the store
- Ensured all shelves were stocked and orderly
- Maintained store and parking lot cleanliness
- Suggest specific product purchases to meet customers' needs
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
Education
High school or equivalent -
Newman Smith High School
Carrollton, TX06.2016
Skills
- Computer Hardware Troubleshooting
- Network Troubleshooting
- Data Wiring
- Microsoft Windows Server
- Linux
- Microsoft Office
- Workplace Safety
- Customer Service
- Inventory Management
- Teamwork
- Inter-departmental Communication
Certification
IBM Certified Advocate - Cloud v2, 07/19/23
Timeline
Dataventer Technician III
Rackspace Technology
10.2024 - Current
Datacenter Technician III
IBM Cloud
10.2020 - 09.2024
Assistant Manager
Discount Tire
06.2016 - 08.2020
Courtesy Clerk
Albertsons
08.2014 - 05.2016
High school or equivalent -
Newman Smith High School
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