Richard Brice
Wilmington,OH
Summary
Seasoned Senior Vice President of Bank Operations at Liberty Savings Bank, offering extensive experience in strategic planning and operational efficiency. Consistently drive revenue growth through inspiring innovation and fostering collaboration among teams. Over three decades of management and leadership experience. Proactive executive excelling in risk mitigation and policy development. Expertise as a proven information technology professional and cyber security expert spanning over 25 years.
Experienced with operational management, strategic planning, and team leadership. Utilizes deep understanding of business processes to enhance efficiency and drive growth. Track record of successfully leading cross-functional teams and implementing impactful operational strategies.
Operations professional known for driving process improvements and strategic planning. Proven track record in optimizing workflow and enhancing productivity. Valued for collaborative approach and adaptability to evolving business needs. Skilled in resource management and strategic execution.
Overview
40
40
years of professional experience
Work History
Senior Vice President, Operations
Liberty Savings Bank
12.2020 - Current
- Oversee retail banking support, digital banking operations, and the customer contact center
- Created the Digital Banking department to better focus on all online banking systems
- Developed, launched and managed a new online digital bank brand
- Lead conversion of the existing bank online systems
- Negotiated contracts with vendors and suppliers, securing favorable terms while maintaining quality standards
- Lead team to determine the best-in-class digital banking tools for our customers
- Directed budget planning initiatives that achieved cost savings objectives
- Established performance metrics and KPIs to monitor progress, ensuring continuous improvement in operations
- Cultivated strong relationships with key stakeholders, fostering collaboration and partnerships for mutual success
- Implemented risk management strategies to minimize potential losses and protect company assets
- Managed large-scale projects from conception through execution, delivering results on time and within budget parameters
- Championed corporate social responsibility initiatives, reinforcing the bank’s commitment to ethical and sustainable business practices
- Optimized resource allocation by conducting thorough analysis, reducing waste while maintaining high-quality output
- Directed cross-functional teams for successful project completion, resulting in enhanced operational efficiency
- Tracked trends and suggested enhancements to both challenge and refine the company's product offerings
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Trained and guided team members to maintain high productivity and performance metrics
- Identified opportunities to improve business process flows and increase productivity
- Established performance goals for the department and outlined processes for achievement
- Represented organization at industry conferences and events
- Participated as part of the bank’s Executive Team in reviewing, identifying, and prioritizing strategic initiatives
Vice President, IT Director
Liberty Savings Bank
04.2015 - 11.2020
- Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success
- Engaged stakeholders from various departments to assess their needs and provide appropriate solutions
- Developed and implemented enterprise-wide policies, standards, procedures, and best practices for IT operations
- Deployed innovative solutions designed to improve employee efficiencies and customer service levels while reducing overall costs
- Established processes for evaluating new technologies and solutions against business requirements and objectives
- Mentored junior staff members on technical skills such as programming, networking, server management and security protocols
- Initiated cost savings initiatives by negotiating contracts with vendors for hardware, software and services
- Demonstrated proficient leadership skills to motivate employees and build competent teams
- Collaborated with the Executive Management Team to develop strategic initiatives and long term goals
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization
- Identified opportunities to improve business process flows and productivity
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization
- Always ensured regulatory compliance by implementing robust internal controls systems coupled with proactive monitoring mechanisms
- Established and maintained strong relationships with customers, vendors and strategic partners
- Represented organization at industry conferences and events
- Directed technological improvements, reducing waste and business bottlenecks
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects
- Developed performance metrics to evaluate IT department success and identify areas for potential improvement
- Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience
- Facilitated seamless communication between IT personnel and other departments, promoting collaboration on key projects
- Managed life cycle replacement of hardware and software
Assistant Vice President, Information Security Officer
Liberty Savings Bank
11.2013 - 03.2015
- Coordinated with external auditors during periodic audits of all IT systems
- Analyzed logs from various sources such as firewall, IDS and IPS, endpoint security solutions, to detect any malicious activity or policy violations
- Developed and implemented security policies, procedures, and standards to safeguard digital assets and customer personal identifiable information
- Ensured compliance with applicable laws related to information security and privacy regulations
- Conducted regular reviews of user access privileges to mitigate risks associated with unauthorized access
- Created acceptable use policies regarding Information Technology usage
- Investigated reported incidents of unauthorized access or other malicious activities
- Conducted regular vulnerability scans to identify potential threats or weaknesses in system configuration
- Performed risk assessments on existing and proposed systems for security compliance
- Facilitated incident response planning exercises to test preparedness levels
- Developed a strong disaster recovery plan to minimize downtime and data loss during unforeseen events such as natural disasters or cyber-attacks
- Encrypted data and erected firewalls to protect confidential information
- Developed plans to safeguard computer files against modification, destruction, or disclosure
- Recommend improvements in security systems and procedures
- Optimized encryption protocols for secure data transmission between corporate networks, safeguarding critical assets from unauthorized access during transit
- Oversaw vendor risk management efforts, ensuring third-party providers met organizational security requirements before granting access to sensitive data or systems
- Spearheaded cybersecurity awareness training programs for employees, fostering a culture of security-conscious behavior across the company
- Served as the organization’s point of contact for all matters related to information security, liaising with external partners and law enforcement agencies as necessary
- Collaborated with IT teams to integrate robust security controls within the infrastructure, reducing potential attack vectors
- Ensured consistent application of security best practices throughout software development life cycles by collaborating closely with development teams on secure coding techniques and tools
- Evaluated emerging technologies for their potential impact on the organization’s security posture, recommending appropriate solutions as needed
Leading Chief Petty Officer
US Navy Reserves
09.2010 - 09.2014
- Lead 80+ sailors in a high-paced expeditionary security unit
- Ranked as the number 1 of 17 Chief Petty Officers within the command
- Recommend for immediate promotion to Senior Chief Petty Officer by the Commanding Officer
- Demonstrated superior leadership capabilities while managing multiple teams simultaneously
- Maintained accountabilities for all personnel, equipment, and supplies under my supervision
- Trained new recruits on procedures related to their specific job functions
- Utilized problem-solving skills to resolve complex issues quickly and efficiently
- Developed training programs for all command personnel
- Performed administrative duties such as preparing reports, maintaining records, and filing documents
- Coordinated with other units and commands to ensure efficient workflow and successful mission accomplishment
- Developed training programs for subordinate personnel to improve operational readiness
- Developed and maintained the operational budget for the unit over a 4-year period, while never exceeding the budget year-over-year
Assistant Vice President, Development Services Manager
Liberty Savings Bank
01.2009 - 11.2013
- Managed a team of 3 developers and 2 system support specialist to ensure successful completion of tasks within deadlines
- Led code reviews and provided feedback to improve programming skillsets
- Mentored junior programmers on coding techniques and problem-solving strategies
- Designed and developed the bank’s Intranet site providing necessary tools and electronic forms to all employees
- Developed and implemented software development processes to ensure quality and timely delivery of projects
- Established best practices for coding standards, design patterns, architecture, and testing methodology
- Identified operational process inefficiencies to recommend necessary improvements
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Assisted in organizing and overseeing assignments to drive operational excellence
Division Leading Petty Officer
US Navy Reserves
09.2007 - 09.2010
- Mentored 12 - 15 junior personnel in developing their skillsets through onboarding processes, career development plans, and performance evaluation reviews
- Utilized strong interpersonal skills to resolve conflicts between team members while maintaining high morale within the unit
- Demonstrated exemplary leadership abilities while managing a wide variety of projects simultaneously
- Conducted training on various topics such as operational readiness, safety procedures, and maintenance requirements for personnel under my command
- Ensured compliance with Navy regulations by conducting regular inspections and audits of departmental records and equipment status reports
Assistant Vice President, Network and Telecomm Manager
Liberty Savings Bank
12.2003 - 01.2009
- Managed a team of 5 - 7 network administrators, engineers and telecom technicians
- Mentored and trained new employees on company policies and procedures
- Provided support for all company staff by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Utilized strong analytical and problem-solving skills to address operational issues
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Established team priorities, maintained schedules and monitored performance
Platoon Leading Petty Officer
US Navy Reserves
02.2008 - 12.2008
- Company Overview: Deployed in support of Operation Iraqi Freedom and Operation Enduring Freedom
- Lead and managed 17 US Navy Customs Border Clearing Agents
- Ranked number 6 out of 75 First Class Petty Officers in the Battalion
- Recommended by the Commanding Officer for early promotion to Chief Petty Officer
- Demonstrated strong leadership capabilities while managing multiple teams simultaneously
- Stood watch to assist in carrying out daily routine and enforce the security and safety of US deployed forces and equipment
- Trained personnel on procedures related to their specific job functions
- Maintained accountabilities for all personnel, equipment, and supplies under my supervision
- Monitored progress towards organizational goals, taking corrective action when necessary
- Performed administrative duties such as preparing reports, maintaining records, and filing documents
- Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure
- Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel
- Designed database systems to accurately track the clearance of military equipment and personnel back to the United States from forward deployed Iraq
- Uphold the highest standards of professionalism while serving as a representative of the United States Navy both domestically and abroad
- Improved overall unit performance by mentoring subordinates in professional development and career advancement opportunities
- Managed resources effectively to ensure optimal allocation of manpower, equipment, and funds for mission success
- Mentored and supervised 17 personnel within unit, providing positive guidance for professional and personal development
- Deployed in support of Operation Iraqi Freedom and Operation Enduring Freedom
Education
Associate in arts (A.A.) - IT (Programming)
University of Phoenix
Phoenix, AZ08.2012
High School Diploma -
Centerville High School
Centerville, OH06.1984
Skills
- Executive Leadership
- Banking Operations
- Strategic Planning
- Operational Efficiency
- Purchasing and Planning
- Leadership Training
- Employee Performance Reviews
- P&L Responsibility
- Profit and Loss
- Operational Leadership
- Performance Monitoring and Evaluation
- Incident Response
- Operations review
- Technological Alignment
- Information Security Compliance
- Cyber Threat Risk Analysis
- Performance Optimization Strategies
- Process and Procedure Refinement
- Strategy Development
- Price Structuring
- Develop Policies
- Improve Performance
- Process Development and Streamlining
- Social Media Platforms
- Risk Mitigation Strategies
- Customer Inquiries
- Manage Operations
- Hiring and Onboarding
- Internal Control Systems
- Business Growth Initiatives
- Operations and Procedural Knowledge
- IT problem-solving
- Vulnerability assessment
- Service delivery
- Cross-functional teamwork
- Mentoring
- Technical support management
- Issue resolution skills
- IT budgeting
- IT process improvement
- Team player
- Performance management
- Motivational skills
- Critical thinking
- Military operations
- Endpoint security
- Effective leader
- Policy compliance
- Staff development
- Team training and development
- Customer service management
- Strategic leadership
- Team leadership
Accomplishments
- Awards include: 2 Navy Commendation Medals, Army Commendation Medal, Navy Achievement Medal, Volunteer Service Medal, Global War on Terrorism Medal, NATO Medal, Southwest Asian Service Medal, 2 Navy Good Conduct Medals, 2 Navy Reserve Service Medals, 2 National Defense Medals.
Certification
- Microsoft Certified Systems Engineer (Security)
- Security +
- Microsoft Certified Application Developer
- Microsoft Certified Solutions Developer
- Novell Certified Systems Administrator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Leadership is action, not position"
Donald H. McGannon
Timeline
Senior Vice President, Operations
Liberty Savings Bank
12.2020 - Current
Vice President, IT Director
Liberty Savings Bank
04.2015 - 11.2020
Assistant Vice President, Information Security Officer
Liberty Savings Bank
11.2013 - 03.2015
Leading Chief Petty Officer
US Navy Reserves
09.2010 - 09.2014
Assistant Vice President, Development Services Manager
Liberty Savings Bank
01.2009 - 11.2013
Platoon Leading Petty Officer
US Navy Reserves
02.2008 - 12.2008
Division Leading Petty Officer
US Navy Reserves
09.2007 - 09.2010
Assistant Vice President, Network and Telecomm Manager
Liberty Savings Bank
12.2003 - 01.2009
High School Diploma -
Centerville High School
- Microsoft Certified Systems Engineer (Security)
- Security +
- Microsoft Certified Application Developer
- Microsoft Certified Solutions Developer
- Novell Certified Systems Administrator
Associate in arts (A.A.) - IT (Programming)
University of Phoenix
Community Service
Board Chair, American Cancer Society (Southwest Ohio), Wilmington, OH, 10/01/09, 10/31/15, Developed and implemented Board policies to ensure compliance with legal, fiduciary, and ethical standards., Advised on best practices for corporate governance matters., Collaborated with stakeholders on projects related to fundraising, marketing, public relations., Encouraged open dialogue among board members during decision-making processes., Provided strategic guidance to the organization's leadership team., Monitored progress towards achieving established goals and objectives., Appointed committees as needed to address specific issues or initiatives., Ensured that Board members are properly trained on their roles and responsibilities.
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