Summary
Overview
Work History
Education
Skills
Certification
Timeline
Community Service
Additional Information
Generic

Richard Briscoe

Pleasant Shade,TN

Summary

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Manager/Shop Foreman

Autostream Car Care
04.2025 - Current
  • Performing Maryland State inspections, estimating repair orders and presenting to customers, delegating work to line technicians that match skill levels and overseeing diagnostic procedures to ensure accuracy. Working one on one with customers to meet and exceed expectations on a daily basis

Service Manager/State Inspector/Wrecker Driver

Hannan MD Inspectyions/Towing
03.2020 - 03.2025
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Monitored service staff performance and provided feedback for improvement.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
  • Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
  • Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
  • Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
  • Implemented customer feedback system to gather insights and identify areas for service improvement.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved inspector training programs by contributing subject matter expertise and sharing best practices with colleagues.
  • Demonstrated strong attention to detail while carrying out responsibilities, ensuring that all aspects of each inspection were thoroughly assessed and documented.

Maryland State Inspector/Shop Foreman/Service Manager

Lains Auto Services
02.2017 - 02.2020
  • Supported public safety initiatives by identifying and addressing critical areas requiring immediate attention.
  • Enhanced safety standards by conducting thorough inspections of state facilities and infrastructure.
  • Facilitated inter-agency cooperation by effectively communicating inspection findings and recommendations across multiple departments.
  • Collaborated with state agencies to ensure regulatory compliance and minimize risks associated with violations.
  • Conducted regular follow-up inspections to verify the successful implementation of corrective measures, ensuring ongoing compliance.
  • Played an instrumental role in reducing risk exposure for the state government through diligent adherence to established protocols during inspections conducted throughout various sectors.
  • Served as a trusted resource for colleagues seeking guidance on complex inspection-related matters or challenging situations encountered in the field.
  • Maintained up-to-date knowledge of relevant regulations, laws, policies, and best practices within the state inspector role.
  • Trained other workers in inspection and testing procedures.
  • Operated and maintained testing equipment.
  • Assisted in developing inspection and testing protocols.
  • Provided technical support to production personnel.
  • Oversaw maintenance and repair of shop equipment.
  • Used hand and power tools, equipment, and instruments accurately.
  • Directed daily operations of team of12 technicians and shop professionals.
  • Increased shop efficiency by implementing streamlined processes and organizing work areas.
  • Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.

Education

Associate -

Skills

  • Service Technician Experience (10 years)
  • Air Brake (10 years)
  • Auto Service Management (10 years)
  • Tractor-Trailer (10 years)
  • Mechanic Experience (10 years)
  • Vehicle Maintenance (10 years)
  • Supervising experience (10 years)
  • Transmissions (10 years)
  • Management (10 years)
  • Diesel Engine Repair (10 years)
  • Heavy Equipment Operation
  • Automotive Repair (10 years)
  • Mentoring (10 years)
  • Brake Repair (10 years)
  • Tire Service (10 years)
  • Automotive Diagnostics (10 years)
  • Oil Change (10 years)
  • Auto Estimating (10 years)
  • Facilities management
  • Customer relationship management (10 years)
  • Welding (10 years)
  • Field Service (10 years)
  • Suspension (10 years)
  • Hydraulics (10 years)
  • Computer Networking
  • Alignment (10 years)
  • Team management (10 years)
  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Trustworthy and honest
  • Workplace safety
  • Quality assurance
  • Crew leadership
  • Outgoing and energetic
  • Employee supervision
  • Service quality management
  • Policy and procedure enforcement

Certification

Maryland State class A, B, C, R, and T Heavy, Medium, and light duty trucks, all buses, all sizes of limousines, MPV, and passenger car inspector. ASE certified in both service manager, advisor, and several mechanic certification of different fascets of modern vehicles. Present

Timeline

Service Manager/Shop Foreman

Autostream Car Care
04.2025 - Current

Service Manager/State Inspector/Wrecker Driver

Hannan MD Inspectyions/Towing
03.2020 - 03.2025

Maryland State Inspector/Shop Foreman/Service Manager

Lains Auto Services
02.2017 - 02.2020

Associate -

Community Service

United States Marine Corps, Sergeant, United States, 1996-05, 2000-05, Branch: United States Marine Corps, Service Country: United States, Rank: Sergeant

Additional Information

I have run very successful shops and capable of leading service team from the advisors to the technicians to promote cohesiveness between the shop and the office. Being able to delegate to key personall to insure the best customer experience we can provide. I am currently seeking a different endeavor and would be willing to come sit down and discuss possibilities for the future.

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Richard Briscoe