Summary
Overview
Work History
Education
Skills
Timeline
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Richard Bristow

Yukon

Summary

Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.

Professional bookkeeper specializing in financial accuracy and integrity. Experienced in managing accounts, balancing ledgers, and preparing financial reports. Known for strong team collaboration, adaptability to changing needs, and results-driven approach. Skilled in using accounting software, maintaining compliance, and ensuring timely financial operations.

Experienced with managing and coordinating complex schedules in fast-paced environment. Utilizes strong organizational skills to ensure efficient scheduling and minimize conflicts. Track record of adapting to changing needs and maintaining effective communication with team members.

Overview

11
11
years of professional experience

Work History

Travel Service Advisor

TravelCenters of America
09.2024 - 04.2025
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Managed overall operation of wholesale and retail counter for productive counter operations.
  • Maintained a clean and inviting retail environment that encouraged positive customer interactions.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.

Customer Service Representative

Costco
10.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Assistant Manager

TravelCenters of America
07.2019 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Overnight Shift Leader

Walgreens
03.2014 - 07.2019
  • Coordinated with daytime management teams to relay pertinent information about store operations, employee concerns, or potential issues that arose during the overnight shift.
  • Increased customer satisfaction with efficient service and prompt resolution of issues during the overnight shift.
  • Assisted in conducting store audits during off-peak hours, identifying areas for improvement and implementing corrective actions as needed.
  • Maintained a safe work environment by enforcing company policies, procedures, and safety guidelines.
  • Enhanced team productivity by delegating tasks and setting clear expectations for overnight shift employees.
  • Provided exceptional customer service to late-night shoppers by addressing inquiries, assisting with product selection, and processing transactions promptly.
  • Operated cash registers, managed financial transactions, and balanced drawers at the end of each night shift to ensure accuracy.
  • Assisted in the preparation and setup of promotional displays to attract customers and boost sales during the night hours.
  • Streamlined inventory management by conducting regular stock checks and updating records accordingly.

Education

Associate of Science - Psychology

New Orleans, LA

High School Diploma -

Hebbronville High School
Hebbronville, TX
06-2002

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Attention to detail
  • Excellent communication

Timeline

Travel Service Advisor

TravelCenters of America
09.2024 - 04.2025

Customer Service Representative

Costco
10.2023 - 08.2024

Assistant Manager

TravelCenters of America
07.2019 - 09.2023

Overnight Shift Leader

Walgreens
03.2014 - 07.2019

Associate of Science - Psychology

High School Diploma -

Hebbronville High School

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Richard Bristow