Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Brock

Taylors,SC

Summary

Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.

Overview

22
22
years of professional experience

Work History

Operations Supervisor

ABF Freight System
Las Vegas, Nevada
09.2017 - 07.2025
  • Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Provided support to other departments as needed to meet organizational goals.
  • Monitored staff performance and provided feedback for improvement.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.

Casual Operations Assistant

ABF Freight System
Duncan, South Carolina
05.2017 - 09.2017
  • Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
  • Coordinated the delivery of products or services to customers in a timely manner.
  • Maintained communication with customer service and dispatch to coordinate deliveries.
  • Answered work phones and routed correspondence to correct parties.
  • Participated in credit and collections activities.

Operations Supervisor

Quality Logistics
Duncan, South Carolina
06.2016 - 05.2017
  • Provided support to other departments as needed to meet organizational goals.
  • Analyzed data related to production, distribution, quality control, inventory levels.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
  • Coordinated logistics and resource allocation to meet project deadlines and budget constraints.

Operations Planner

Am-Can Transport Services
Williamston, South Carolina
02.2004 - 06.2016
  • Developed and maintained operational plans to ensure the efficient delivery of services.
  • Ensured compliance with industry regulations and company policies.
  • Identified potential risks associated with operations projects or initiatives.
  • Coordinated efforts between various departments to optimize workflow processes.
  • Conducted capacity planning, resource allocation, and scheduling activities.

Account Manager

Saia Motor Freight
Greer, South Carolina
03.2003 - 02.2004
  • Monitored competitor activities in order to stay ahead of the competition.
  • Presented product features and advantages to potential customers during sales meetings.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Negotiated contracts with clients to maximize profitability.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Generated leads through cold calling activities.

Education

Bachelor of Science - Business Administration

The Citadel
1986

Skills

  • Team Oriented
  • Disciplined
  • Results/Reward Driven
  • Problem Solver
  • Contributor
  • Operations Management
  • Sales Support
  • Multi-Task

Timeline

Operations Supervisor

ABF Freight System
09.2017 - 07.2025

Casual Operations Assistant

ABF Freight System
05.2017 - 09.2017

Operations Supervisor

Quality Logistics
06.2016 - 05.2017

Operations Planner

Am-Can Transport Services
02.2004 - 06.2016

Account Manager

Saia Motor Freight
03.2003 - 02.2004

Bachelor of Science - Business Administration

The Citadel

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