Richard Brooks
Tulsa,Oklahoma
Summary
Highly analytical and creative problem solver responsible for identifying, analyzing and resolving difficult or complex issues. Devised innovative solutions with outside-the-box thinking. Used unique strategies to foster organizational growth.
Overview
18
18
years of professional experience
Work History
Learning Ambassador
Amazon
03.2023 - Current
- Led small group sessions to help students review and practice concepts.
- Supported student learning needs and provided individualized guidance to promote academic goal-achievement.
- Assessed student needs to determine appropriate level of required support.
- Supported students in the use of technology to enhance their learning.
- Assisted in development of individualized learning plans for student success.
- Offered feedback to other providers to effectively address students' needs.
- Developed and implemented lesson plans to reinforce learning concepts and skills.
Lead Problem Solver
Amazon
01.2021 - Current
- Researched and extracted data to complete tasks.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Defined problems to make decisions and moved forward to support quick resolution.
- Analyzed and understood situation to develop action plan.
- Used logic and imagination to analyze situations and develop intelligent solutions.
- Defined problem to identify, prioritize and select alternatives.
- Employed excellent discovery skills to match customer needs with solutions.
- Looked outside known experience to find solutions and produce results.
Loss Prevention Specialist Seasonal
Amazon
11.2022 - 01.2023
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Built solid client base by identifying company resources, determining client risk factors and delivering risk management solutions.
- Created and maintained records of security incidents and investigations.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
Assistant Store Manager
Big Lots Stores, Inc.
02.2013 - 01.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Created and maintained safe and secure work environments for employees.
Veterinary Food Inspection Specialist
US Army
05.2005 - 02.2013
- Sorted products by quality levels and arranged disposal or reclamation for inferior goods.
- Estimated product weights visually or used equipment to determine precise values.
- Enforced sanitation and handling guidelines to meet regulatory compliance standards.
- Followed USDA guidelines for assessing and grading products.
- Touched, smelled and tested items to assess quality.
- Compared shipments against packing slips to confirm completeness and accuracy of delivery.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Union High School
Tulsa, OKSkills
- Cross-trained in all outbound departments
- Excellent Communication
- Maintaining Clean Work Areas
- Ability to work under pressure
- Jam Clearing
- Time management
- Strong work ethic
- Creative thinker
- Policy and Procedure Adherence
- Livechat Messaging
- Production Efficiency
- Web Applications
Timeline
Learning Ambassador
Amazon
03.2023 - Current
Loss Prevention Specialist Seasonal
Amazon
11.2022 - 01.2023
Lead Problem Solver
Amazon
01.2021 - Current
Assistant Store Manager
Big Lots Stores, Inc.
02.2013 - 01.2020
Veterinary Food Inspection Specialist
US Army
05.2005 - 02.2013
High School Diploma -
Union High School