Richard Brooks
Norfolk,VA
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
2
2
years of professional experience
Work History
Administrative Clerk
United States Navy, USN
Norfolk, VA
06.2022 - 02.2024
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Performed data entry duties to update client information in databases.
- Provided assistance to other departments when needed.
- Coordinated travel arrangements for staff members.
- Answered inquiries from customers regarding services or products offered by the company.
- Maintained accurate records of financial transactions using accounting software programs.
- Ensured compliance with applicable laws, regulations and policies of the organization.
- Resolved customer complaints in a timely manner.
- Provided administrative support to the executive team.
- Generated monthly performance reports based on organizational objectives.
- Processed employee payrolls according to established guidelines.
- Answered phone to take messages or redirect calls to colleagues.
- Maintained records and personnel files to drive administration and office support.
- Delivered exceptional customer service through direct communication with clients and team members.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Organized and maintained filing systems, ensuring accuracy and confidentiality.
- Handled incoming and outgoing correspondence, including mail, email, and faxes.
- Assisted with the implementation of new office procedures and administrative policies.
- Provided support to visitors by answering questions and directing them accordingly.
- Supported project teams by performing administrative tasks related to the project.
- Assisted in the coordination and organization of special events and meetings.
- Entered data into various software programs with high accuracy.
- Provided training and orientation for new staff on office procedures and policies.
- Coordinated the maintenance of office equipment and facilities.
- Conducted research and compiled data for consideration in reports or projects.
- Answered telephones, directed calls, and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Typed, formatted and edited correspondence and other documents.
- Delivered messages and ran errands.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Trained staff members to perform work activities and use computer applications.
Education
High School Diploma -
Lee's Summit West High School
Lee's Summit, MO05-2014
Some College (No Degree) - General Studies
University of Maryland University College
Okinawa, JP (Online)Skills
- Spreadsheet development
- Customer follow-up
- Complex transaction processing
- Database entry
- Taking directions
- Interpersonal confidence
- Proofreading documents
- Scheduling appointments
- Maintaining confidentiality
- Filing systems
- Spreadsheet tracking
- Verbal and written communication
- Administrative Support
- Detail orientation
- Quality Control
- Spreadsheet Management
- Serve customer needs
- Scanning and copying
- Multitasking Abilities
- Record-keeping
- Database Administration
- Communication
- Problem-solving abilities
Timeline
Administrative Clerk
United States Navy, USN
06.2022 - 02.2024
High School Diploma -
Lee's Summit West High School
Some College (No Degree) - General Studies
University of Maryland University College
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