Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rick Brooks

Somerville,MA

Summary

Dynamic program manager with a comprehensive skill set and proven proficiencies in leading successful projects within the technology sector. Adept in strategic planning, team leadership, and stakeholder management, with a focus on delivering results that align with organizational goals. Possesses strong communication abilities, technical acumen, and a commitment to driving continuous improvement. Skilled in navigating complexities, mitigating risks, and optimizing resources to achieve project objectives effectively and efficiently. Ready to leverage expertise to drive impactful outcomes and contribute to organizational success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Program Manager

Google
11.2021 - Current
  • Oversaw deployment of security tooling (Crowdstrike Falcon, GRR, etc) by allocating resources and tracking progress via dashboards.
  • Established milestones and objectives based on input from functional areas and stakeholders.
  • Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
  • Managed cross-functional teams to identify needs, define requirements, and deliver off-google integrations security tooling for successful project completion within deadlines and budgets.
  • Worked with multiple domain name registrars managing Google-owned domain names. This includes working on budgets, invoices and finance matters to Google's corporate domain name portfolio.
  • Define and execute key projects that improve Google owned domains names portfolio accuracy, value and goals across sites, teams and organizations

IT RESIDENT

GOOGLE
01.2020 - 11.2021
  • Provided frontline support to all Googler's by resolving 2,185 Interactions through multiple mediums (tickets, chats, phone calls, in-person) to troubleshoot issues with MacOS, Windows, Linux, ChromeOS, & Video Conference while maintaining a 98% satisfaction rating
  • Pushed 8 change lists to generate processes to improve structure and update internal SOP documentation by
  • Escalate and develop relationships with partner teams to resolve issues in timely and efficient manner
  • Mentored 25+ IT apprentice's & IT resident's to provide training, networking recommendations, and support when necessary to help foster a community of inclusion and growth within Google.

PROGRAM MANAGER (ROTATION)

GOOGLE
01.2021 - 05.2021
  • Identified core tasks specific to Operations and created workstreams to collate project tasks that are similar
  • Worked cross functionally with teams and roles ranging from TAMs, tPgMs, PgMs, and various stakeholders to map & order tasks to workstreams
  • Increased visibility to stakeholders by introducing dashboard to understand dependencies and overdue tasks for each project.
  • Collaborated with engineering (Feature Request) to export workstream hotlist ids to scale current data tables to accommodate future iterations as more tasks and workstreams are surfaced
  • Developed & Managed Kanban Board to track project status and oversee execution of project deliverables through each phase
  • Delivered project overview to provide high level overview of project as it progressed through each project phase

IT ANALYST I

CHICK-FIL-A
01.2019 - 01.2020
  • Used resources provided - IE remote access tools, automation scripts, and monitoring platforms
  • Identified troubleshooted and communicated recurring problems with hardware and software to find solutions for new and existing Chick-Fil-A restaurants.

TECHNICAL SPECIALIST

APPLE
01.2017 - 01.2019
  • Perform initial setup, troubleshooting, and diagnostics on iOS hardware and software; assist average of 300 clients per month
  • Train and coach new team members on best practices and company policies to support swift onboarding, high productivity, and personal growth

SENIOR CUSTOMER SERVICE COORDINATOR

SIEMENS
01.2017 - 01.2018
  • Supported distributors and end users in selecting electrical products for industrial/construction industries
  • Increased revenue 3% by crossing competitor parts to Siemens products through use of cross-reference tools, catalog navigation, and system research

MACHINIST MATE

UNITED STATES NAVY
01.2015 - 01.2017
  • Aligned piping systems for oil, water, air, and steam; ensured optimal operation of ship boilers and steam turbines used for ship propulsion and service systems
  • Supervised operation and maintenance of numerous shipboard systems and equipment.

RELATIONSHIP & OPS MANAGER

LENDINGTREE
01.2013 - 01.2015
  • Measured, tracked, and evaluated campaign performance and profitability; improved publisher performance and quality by 5%
  • Resolved average of 500 inquiries weekly in high-volume and deadline-driven environment; consistently exceeded performance benchmarks in all areas (speed, accuracy, volume) by 15%.

Education

Bachelor of Arts - Criminal Justice

University of North Carolina At Charlotte
Charlotte, NC
05.2013

Skills

  • Project Management
  • Stakeholder Management
  • Strategic Planning
  • Risk Management
  • Budget & Resource Management
  • Change Management
  • Effective Negotiations
  • Problem-Solving
  • Team Leadership:
  • Communication Skills
  • Teamwork and Collaboration
  • Continuous Improvement

Certification

  • Certified Scrum Product Owner (CSPO)
  • Certified Associate in Project Management (CAPM)
  • Certified Scrum Master (CSM)
  • CompTIA IT Fundamentals
  • CompTIA A+
  • Apple Service Fundamentals
  • AWS Cloud Practitioner
  • JAMF Certified Associate

References

References available upon request

Timeline

Program Manager

Google
11.2021 - Current

PROGRAM MANAGER (ROTATION)

GOOGLE
01.2021 - 05.2021

IT RESIDENT

GOOGLE
01.2020 - 11.2021

IT ANALYST I

CHICK-FIL-A
01.2019 - 01.2020

TECHNICAL SPECIALIST

APPLE
01.2017 - 01.2019

SENIOR CUSTOMER SERVICE COORDINATOR

SIEMENS
01.2017 - 01.2018

MACHINIST MATE

UNITED STATES NAVY
01.2015 - 01.2017

RELATIONSHIP & OPS MANAGER

LENDINGTREE
01.2013 - 01.2015

Bachelor of Arts - Criminal Justice

University of North Carolina At Charlotte

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