Richard Brooks MBA
Garland,TX
Summary
IT Project Manager Technology leader with diverse background and solid experience for technical teams, system improvements/upgrades and project support. Well versed in end-to-end IT services, delivering quality solutions by analyzing operations, designing, and implementing PMO methodologies to improve efficiency and reduce cost. Hardworking and resilient professional with deep understanding of company needs and market trends.
Overview
16
16
years of professional experience
Work History
IT Principal Analyst
Dallas Independent School District, DISD
Dallas, TX
07.2018 - Current
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Evaluated and adopted new technologies to address changing industry needs.
- Delivered in-depth Google training, imparting knowledge of best practices for protecting data and minimizing errors.
- Improved Digital Signage system by adding new features and infrastructure for 153,000 students
- Developed and initiated projects, including managing costs, schedule and performance.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Senior Technology Project Manager
Noble Network of Charter Schools
Chicago, IL
08.2012 - 07.2017
- Maintained and created work certifications and provided appropriate job placement for students, including records of hours worked and earnings.
- Provided financial data in spreadsheets, logs, and registers.
- Functioned as payroll and petty-cash manager.
- Key Achievements:.
- Lauded for successful special events, in collaboration with school district.
- Excelled at managing student work certifications and resolving issues in a high-pressure environment.
- Sophos Security Lead for the Network
- I contribute to the protection our network with the Palo Alto Security Alerts
Senior Accounts Manager
Doyen IT Solutions
Plainfield, IL
01.2012 - 01.2013
- Provided management for customer accounts, served as main point of contact, assisting customers with support and technical issues, as well as upselling.
- Compared product status against client specifications.
- Assisted in creation and maintenance of incident response and recovery plans.
- Coordinated with Engineers to determine disaster recovery requirements.
- Key Achievements:.
- Built client acquisition marketing structure.
- Commended for creating positive relationships with new customers in various industries.
Teacher/Counselor
Upward Bound
Chicago, IL
01.2007 - 01.2012
- Created and managed recruiting plans for students, including accurate recordkeeping.
- Developed new program recruiting initiatives and gained students through industry contacts, association memberships, and other resources, admitting over 100 new students to maintain federal funding.
- Key Achievements:.
- Developed marketing structure for recruitment efforts and lesson plans for award winning TRIO program, increasing number of students in program, graduation rates, and standardized test scores.
- Recognized for superior dedication and service to students by faculty and parents.
Finance Specialist
Communities in Schools
Philadelphia, PA
01.2004 - 01.2005
- Maintained and created work certifications and provided appropriate job placement for students, including records of hours worked and earnings.
- Provided financial data in spreadsheets, logs, and registers.
- Functioned as payroll and petty-cash manager.
- Key Achievements:.
- Lauded for successful special events, in collaboration with school district.
- Excelled at managing student work certifications and resolving issues in a high-pressure environment.
Education
Master of Business Administration - undefined
Keller Graduate School
2014
Bachelor of Arts - Liberal Arts, Psychology
Chicago State University
Chicago, IL12.2009
Skills
- Project Management Office
- Agile Practitioner
- Job search strategies
- ITIL Practitioner
- Systems Launch / Implementation
- Active Directory
- Sophos
- Troubleshooting User Training
- Client Relationship Management
- IT Team Management
- Strong verbal communication
- Technical Writing
- Oracle
- AWS proficient
- Information Technology Infrastructure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
IT Principal Analyst
Dallas Independent School District, DISD
07.2018 - Current
Senior Technology Project Manager
Noble Network of Charter Schools
08.2012 - 07.2017
Senior Accounts Manager
Doyen IT Solutions
01.2012 - 01.2013
Teacher/Counselor
Upward Bound
01.2007 - 01.2012
Finance Specialist
Communities in Schools
01.2004 - 01.2005
Master of Business Administration - undefined
Keller Graduate School
Bachelor of Arts - Liberal Arts, Psychology
Chicago State University
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