Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Brown

Damascus,MD

Summary

Dynamic sales leader with a proven track record at Chim Corporation, enhancing sales through effective management and upselling strategies. Skilled in POS system operations and building strong customer relationships/sale reps, I've significantly contributed to team performance and sales goals. Expert in store display management, my approach boosts productivity and fosters teamwork.

Overview

19
19
years of professional experience

Work History

Retail Sales Associate/Shelf Stocker

Lucky LLC
10.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Retail Sales Manager/Beer Manager/Stocker

Chim Corparation
04.2016 - 09.2024
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Worked with sales reps to facilitate better product placements as well as fluent turnover on products.

Gas Station Team Member

GetGo Gas Station
01.2012 - 04.2016
  • Assisted in scheduling deliveries of fuel supplies as needed, working closely with suppliers to ensure timely delivery without interruptions in service availability for our clients.
  • Participated in ongoing training initiatives to stay up-to-date on company policies, industry trends, and best practices for gas station operations.
  • Contributed to meeting sales goals through proactive engagement with customers and effective product promotion techniques.
  • Addressed customer inquiries promptly, providing accurate information regarding products, services, or general inquiries about the gas station facilities.

Cashier Team Lead

McDonald's Fast Food Restaurant
03.2010 - 01.2012
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Cashier

Burger King
05.2006 - 12.2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.


  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Frederick High School
650 Carroll Pkwy, Frederick, MD 21702
06-2009

Skills

  • Teamwork
  • Store maintenance
  • Sales expertise
  • POS system operations
  • Sales management
  • Marketing
  • Goals and performance
  • Upselling strategies
  • Productivity maximization
  • Store display management

Timeline

Retail Sales Associate/Shelf Stocker

Lucky LLC
10.2024 - Current

Retail Sales Manager/Beer Manager/Stocker

Chim Corparation
04.2016 - 09.2024

Gas Station Team Member

GetGo Gas Station
01.2012 - 04.2016

Cashier Team Lead

McDonald's Fast Food Restaurant
03.2010 - 01.2012

Cashier

Burger King
05.2006 - 12.2006

High School Diploma -

Frederick High School

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Richard Brown