Richard Brown
Garden City
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
2026
2026
years of professional experience
Work History
Game Advisor
GameStop
Store Team Leader
GameStop
Store Team Leader
GameStop
10.2023 - Current
- Assisted with the setup of game consoles and troubleshooting of hardware and software issues.
- Maintained an up-to-date knowledge of all gaming products, services, and promotions.
- Demonstrated strong communication skills while interacting with customers in person or via phone calls.
- Performed regular maintenance tasks such as cleaning gaming equipment and checking cords for proper functioning.
- Created an engaging environment by providing product demonstrations and educating customers about new releases.
- Resolved customer complaints promptly and professionally.
Operations Manager
OfficeMax
07.2023 - 10.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Store Team Leader
GameStop
03.2022 - 07.2023
- Monitored inventory levels, identified discrepancies, and implemented corrective action when necessary.
- Managed the scheduling, training, and development of employees to ensure adequate staffing levels.
- Provided customer service by resolving customer inquiries and complaints in a professional manner.
- Maintained accurate records of sales transactions, staff performance reviews, and payroll information.
- Assisted with interviewing potential candidates for open positions within the store.
- Implemented new procedures to increase customer satisfaction scores.
- Adhered to company policies while providing guidance on their implementation.
Senior Game Advisor
GameStop
10.2018 - 02.2022
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Produce Worker
Kroger
09.2016 - 06.2018
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Inspected product quality prior to packaging and shipment.
- Followed safety protocols while operating machines and equipment.
- Stocked shelves with newly arrived products.
- Ensured that all products were labeled properly before stocking the shelves.
Logistics Associate
Target
09.2015 - 08.2016
- Accurately recorded and tracked inventory levels in warehouse management system.
- Provided customer service support by responding to inquiries from customers regarding order status and shipment details.
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
Sandwich Artist
SUBWAY®Restaurants
08.2014 - 09.2015
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
Education
High School Diploma -
Milan High School
Milan, MI06-2015
Skills
- Shipment Inspection
- Quality Assurance Testing
- Exceptional customer service
- Loyalty Program Promotion
- Guest Relations
- Partnership Development
- Empathy and patience
- Accurate money handling
- Training and mentoring
- Inventory restocking
Education and Training
other
Timeline
Store Team Leader
GameStop
10.2023 - Current
Operations Manager
OfficeMax
07.2023 - 10.2023
Store Team Leader
GameStop
03.2022 - 07.2023
Senior Game Advisor
GameStop
10.2018 - 02.2022
Produce Worker
Kroger
09.2016 - 06.2018
Logistics Associate
Target
09.2015 - 08.2016
Sandwich Artist
SUBWAY®Restaurants
08.2014 - 09.2015
Game Advisor
GameStop
Store Team Leader
GameStop
High School Diploma -
Milan High School
Similar Profiles
Trevor BellTrevor Bell
Store Manager at GameStopStore Manager at GameStop
William FetzkeWilliam Fetzke
Assistant Store Manager at GameStopAssistant Store Manager at GameStop
Zelinda HarleauxZelinda Harleaux
Assistant Manager at GameStopAssistant Manager at GameStop
Caitlin KorthCaitlin Korth
Store Manager at GameStopStore Manager at GameStop
Erick SaldanaErick Saldana
Diesel Mechanic at K&l Truck ServiceDiesel Mechanic at K&l Truck Service