Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Richard Brown

Phoenixville ,PA

Summary

Dynamic professional with extensive experience as an Independent Driver for Uber, excelling in customer service and safe driving practices. Proven ability to enhance client satisfaction through timely transportation and effective communication. Skilled in diagnostics and troubleshooting, consistently maintaining vehicle performance and ensuring a seamless travel experience for clients.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Although I have not been in the restaurant business in a number of years I do have over 40 years in the restaurant business. I feel that this could be a factor in my consideration for a position in your company.

Overview

25
25
years of professional experience

Work History

Independent Driver

Uber
10.2020 - 04.2025
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Safeguarded client privacy by maintaining strict confidentiality regarding personal information shared during trips.
  • Maintained excellent vehicle condition through regular inspections and preventive maintenance.
  • Managed time effectively, ensuring punctual arrivals for pick-ups and dropoffs.
  • Navigated various routes efficiently using GPS technology and local knowledge.

Home Healthcare Worker

Americas Home Healthcare
10.2010 - 04.2019
  • Assisted patients with daily living activities, resulting in a higher quality of life.
  • Facilitated the recovery process for post-operative patients by administering wound care and monitoring vital signs.
  • Provided essential support for clients with disabilities by assisting in adaptive equipment usage and performing transfers safely.
  • Enhanced patient well-being by providing compassionate and attentive care.
  • Collaborated with healthcare team members to develop comprehensive care plans tailored to individual patient needs.
  • Maintained a safe and clean home environment for patients, reducing fall risks and promoting overall health.
  • Continuously pursued professional development opportunities to stay current on industry best practices, ensuring the highest quality of care for clients.
  • Improved patient mobility through personalized exercise plans and physical therapy techniques.
  • Helped maintain client hygiene through bathing, grooming, and dressing assistance, fostering dignity and self-esteem in daily routines.

Restaurant General Manager

Restaurant Associates A Division of Compass Group
09.2000 - 07.2010
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Coordinated with catering staff to deliver food services for special events and functions.

Education

General - General Studies

Middletown Public
Middletown, RI
06.1977

Skills

  • Customer service
  • Safe driving practices
  • Repairs and maintenance
  • Diagnostics and troubleshooting

Timeline

Independent Driver

Uber
10.2020 - 04.2025

Home Healthcare Worker

Americas Home Healthcare
10.2010 - 04.2019

Restaurant General Manager

Restaurant Associates A Division of Compass Group
09.2000 - 07.2010

General - General Studies

Middletown Public

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Richard Brown