Richard Brown
Quaker Hill,CT
Summary
Dynamic manager with a proven track record at Advanced Auto Parts, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through effective training and mentoring, while consistently achieving operational efficiency. Skilled in decision-making and multitasking, fostering a productive environment that drives performance and customer loyalty.
Overview
3
3
years of professional experience
Work History
Manager
Advanced Auto Parts
10.2021 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Trained and mentored 30 new personnel hired to fulfill various roles.
Sales Associate
Advanced Auto Parts
10.2021 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Florida Private School
Naples, FLSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Employee development
- Staff training
- Managing operations and efficiency
- Multitasking Abilities
- Computer skills
Timeline
Manager
Advanced Auto Parts
10.2021 - 03.2025
Sales Associate
Advanced Auto Parts
10.2021 - 03.2025
Florida Private School
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