Richard Burgess
Charlotte,NC
Summary
Motivated Retail Manager versed in customer relations, team building and sales operations. Demonstrated skill in improving store operations, increasing sales, raising PPI, & reducing costs. Balances priorities while quickly solving issues to strengthen business processes & performance. Seeking a challenging position where my strong problem-solving, and negotiating skills can be utilized. As a results-driven, hard worker, I am fully committed to contributing to the success of your company.
Overview
9
9
years of professional experience
Work History
Management Trainee
Enterprise Holdings Inc., Rent-A-Car
10.2022 - Current
- Deliver superior customer service by exceeding customer expectations; averaging customer service scores of 86% or higher
- Regionally ranking in the top half over 50% of time
- Consistently met or exceeded monthly sales goals
- Marketed and built relationships to develop new business and maintain current relationships to meet growth goals; helped to grow fleet by 60+ within 6 months
- Reviewed and analyzed contracts, and collected payment on customers with delinquent accounts
Ecommerce Assistant Manager
Goodwill Industries Of SP
04.2019 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations
- Resolved & addressed customer service issues, claims, or concerns
- Assigned duties, schedules, and training to ensure organization productivity in the workplace
- Monitored & Analyzed performance, trends, KPI, PPI, & sell-through
- Monitored & Maintained SOP & Safety
- Performance/Documentation
- Developed & Introduced methods to increase quality control & KPI
- Coordinated with Transportation load/unload of product
- Managed 50+ employees; Achieved yearly sales of >$5 million (Shopgoodwill/Amazon/eBay)
Computer Technician
Goodwill Industries Of SP
02.2015 - 04.2019
- Performed troubleshooting to correct computer hardware and software malfunctions
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications
- Customer service & sales; Recommended new and replacement hardware and software purchases
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more
- Tracked & replenished stock and create sales displays
- Trained Interns
Education
Bachelor of Science - Information Systems
Strayer University
Washington, DC10.2019
Associate of Science - Network Systems Administration
ITT Technical University
Charlotte, NC06.2016
Skills
- Project Support
- Process Improvement
- Staff Management
- Manager Coaching and Training
Timeline
Management Trainee
Enterprise Holdings Inc., Rent-A-Car
10.2022 - Current
Ecommerce Assistant Manager
Goodwill Industries Of SP
04.2019 - 02.2022
Computer Technician
Goodwill Industries Of SP
02.2015 - 04.2019
Bachelor of Science - Information Systems
Strayer University
Associate of Science - Network Systems Administration
ITT Technical University
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