Richard Burns
Placerville,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Blue Ribbon Staffing
Placerville, California
08.2018 - 10.2020
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
Security Officer
HSS Inc.
Placerville, California
05.2015 - 07.2018
- Adhered to post orders while maintaining a visible presence around the property.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Enforced access control measures in accordance with established procedures.
- Operated communication systems between officers stationed throughout the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Documented security-related situations and submitted in-depth reports to superiors.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
Sales Associate/Cashier Assistant
Home Depot
Placerville, California
01.2003 - 04.2015
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Processed credit card transactions quickly and securely.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Adhered to company initiatives and achieved established goals.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Verified that all coupons were valid before processing them for payment.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Provided accurate information about products, prices and services.
Education
Certificate - B.S.I.S Cert. To Arrest Class Level I
Advanced Security Institute
Rancho Cordova, CA07-2015
Certificate Guard Card - Security And Protective Services
California Security Training Academy
Sacramento, CA04-2015
Some College (No Degree) - Business Administration And Management
Golden West College
Huntington Beach, CASkills
- Inbound and Outbound Calling
- Account updating
- Data Entry
- Appointment Scheduling
- Complaint resolution
- Consultative Sales
- Scheduling
- Product Knowledge
- Report Generation
- De-Escalation Techniques
- Client Relations
- Building rapport
- Problem-solving abilities
- Stock management
- Customer Relations
- Paperwork Processing
- Retail sales customer service
- Product Sales
- Filing
- Service Upselling
- High-energy attitude
- Active Listening
- Follow-up skills
- Tactful and diplomatic
- Multi-Task Management
- Credit card payment processing
Timeline
Customer Service Representative
Blue Ribbon Staffing
08.2018 - 10.2020
Security Officer
HSS Inc.
05.2015 - 07.2018
Sales Associate/Cashier Assistant
Home Depot
01.2003 - 04.2015
Certificate - B.S.I.S Cert. To Arrest Class Level I
Advanced Security Institute
Certificate Guard Card - Security And Protective Services
California Security Training Academy
Some College (No Degree) - Business Administration And Management
Golden West College
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