Summary
Overview
Work History
Education
Skills
Accomplishments
Computerknowledge
Professional Highlights
References
Timeline
Generic

Richard Burns

Hot Springs,AR

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

24
24
years of professional experience

Work History

Store Manager

Smoker Friendly
10.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Technician

Healthcare Medical and Respiratory
09.2014 - 11.2015
  • Delivery and setup of medical equipment
  • Instruction to patients on how to use said equipment
  • Repair and test all equipment including Oxygen Concentrators, Power Wheel Chairs, Scooters, and Stair Lifts
  • Other simple tasks such as ordering equipment, and keeping up with inventory.

Floor Crew

Service One
02.2014 - 09.2014
  • Traveled to numerous local businesses and corporate retail stores and cleaned floors with scrubber and buffer
  • Kept machines cleaned and in working order before and after cleaning locations
  • Completed waxing floors in several small businesses on or before deadline.

IT Manager

Cities In Touch, LLC /Creator of kiipod
11.2011 - 02.2014
  • Created a working solution with all hardware and software required for kiipod kiosk to be used by a consumer
  • Troubleshot and resolved Internet connectivity and general software and hardware issues
  • Identified product problems and strengths and collected data on the customer experience
  • Gathered and analyzed market information and used findings to define product strategy
  • Drafted user stories, use cases and functional specifications to support product development
  • Worked closely with QA to develop use cases, review test cases and track feature bugs
  • Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs
  • Led triage on product bugs and feature requests
  • Maintained in-depth knowledge of distribution platform guidelines and capabilities to guide internal development
  • Created user manuals and instruction sheets for outside IT departments and Merchants.

Overnight Electronics/ Floor Crew

Wal-Mart Corporation
09.2008 - 11.2011
  • Worked on floor crew for 2.5 years scrubbing, buffing, waxing, cleaning restrooms, sweeping and vacuuming
  • Stocked Merchandise
  • Answered all questions customers had and helped them understand how the merchandise worked
  • Weekly modified all movies when new releases were released in time frame needed
  • Preformed multiple jobs in multiple departments
  • Worked in almost every department in the store
  • Was a team leader and helped create a plan for merchandise placement on black Friday.

Computer Repair/System Builder

Monticello Computers
05.2005 - 09.2008
  • Troubleshot and repaired more than 500 computers in a fast paced repair shop
  • Helped create in store network and make custom modifications to computers, software, and at home networks
  • Selected Contributions: Exceeded issue-resolution targets and achieved exemplary customer and manager satisfaction
  • With more than 12 years in the IT field I have a vast knowledge of most new and old technologies, very skilled in all Windows OS's and very eager to learn more
  • Handled 10+ technical/mission-critical Projects
  • Consistently met high service standards and Project completions
  • Created and worked on multiple Websites, and Instruction manuals.

Project Manager

Xerox Corporation
09.2000 - 02.2005
  • Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries
  • Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets
  • Trained and supervised over 150 people on more than 10 projects each with different programs and requirements over my four year career with Xerox.

Education

High School Diploma/GED -

Quapaw Technical College
Hot Springs, AR

Skills

  • Knowledge of Product Lifecycle Management (PLM)
  • Hardware and software upgrade planning
  • Vast knowledge of all Microsoft Operating Systems
  • Created test scenarios and test cases in Target Process
  • Analyzed system requirements and Detailed design of the company’s systems
  • Created test scenarios and test cases, prepared test data using Mainframe, and Performed Integration, and Functionality
  • Write documentation for new development and product releases
  • Working with remote team members and developers
  • Create and update release schedules and priorities based on business needs and overall impact
  • Product requirements documentation
  • Self-directed
  • Knowledge of Scrum methodology
  • Decisive
  • Collaborative
  • Some SQL and Access knowledge
  • Validated defects opened by testing customer User Interface and created defect bug report in Target Process
  • Participated in Test meetings with Development and Business teams regarding the defect and coordinated with teams to design possible fixes
  • Ensure adherence and compliance with all relevant client standard methodologies and disciplines
  • Create, maintain, and enforce change release protocols and standards within local and remote data centers
  • Consumer hardware and software specialist – Identify very well with customer needs and understanding
  • Problem-Solving
  • Multitasking and Organization
  • Shift Scheduling
  • POS Systems

Accomplishments

  • Led a successful acquisition and the subsequent technology integration in less than 14 days.
  • Spearheaded a company-wide innovation initiative resulting in 5 new product offerings in under 16 months.
  • Took over kiipod project which was late to market and $3 million over budget, and successfully launched in less than 24 months.
  • Traveled to multiple states in the U.S. for negotiations, trade shows, and kiipod installations. Personally drove, delivered, and installed the first kiipod kiosk in Newark, New Jersey.
  • Responsible for full QA cycle, including testing software for functionality (functional testing and regression testing).
  • Test and control release of suite of UI applications covering all aspects of financial business.
  • Identified and implemented appropriate risk management initiatives to manage production changes.
  • Participated in system walk-thru of technical and operational features for possible future clients and created Technical and step by step instruction manuals for employees and clients.

Computerknowledge

Windows 8, Windows 7, Windows XP, Microsoft Server 2004-2008, Windows NT, Windows ME, Windows 2000, Windows 98, Windows 95, Windows 3.1, some UNIX, some Linux, DOS, Microsoft Office 2010, Microsoft Office 2007, Microsoft Office XP, Microsoft Office 2000, Microsoft Office 1997, MS Word, MS Access, MS Excel, MS FrontPage, Internet Explorer, Chrome, Firefox, Outlook, Outlook Express, PowerPoint, Adobe Photoshop, SQL Server Editing, IIS, Turbo Tax, Quicken, Windows Registry Editing, Wire Shark, Target Process, Microsoft CRM, Team Viewer, Microsoft Remote Desktop Protocol, VNC, Compaq, Intel Servers, PC clones, Dell, Gateway, Intel Network Adapters, TCP/IP, Routers, Switches / Hubs, Raid 1, Raid 0, DSL /Cable Routers, Most Printers, All in One PC’s, Multiple Monitor Setup, Laptops: IBM, Dell, Gateway, ASUS, MSI, Lenovo, Toshiba, Sony, HP, Compaq, Acer, all brands of motherboards, hard drives, memory/RAM, CPU’s, DVD/Blu-Ray readers/writers, Bill Acceptors, Card Dispensers, Thermal Printers, Thumb Print Scanners, Document Scanners, Check Scanners

Professional Highlights

  • IT Manager successful at defining market and customer requirements. Offers over 4 years in project management, including software product releases and hardware design changes.
  • Computer Repair Specialist with more than 12 years experience with computer software, hardware, and LAN troubleshooting and repair.
  • Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
  • Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
  • Dedicated and well-versed in analyzing, mitigating risk and finding cost-effective solutions.
  • Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.
  • QA Knowledge using TargetProcess and Microsoft Dynamics Customer Relationship Management software.

References

  • Randy Dodd, Owner of Cities In Touch, 501-620-6116
  • Kalyn Clark, RN at NPMC, 501-627-4655
  • Richard Coleman, Aircraft Mechanic at AAR, 501-693-6428

Timeline

Store Manager

Smoker Friendly
10.2023 - Current

Technician

Healthcare Medical and Respiratory
09.2014 - 11.2015

Floor Crew

Service One
02.2014 - 09.2014

IT Manager

Cities In Touch, LLC /Creator of kiipod
11.2011 - 02.2014

Overnight Electronics/ Floor Crew

Wal-Mart Corporation
09.2008 - 11.2011

Computer Repair/System Builder

Monticello Computers
05.2005 - 09.2008

Project Manager

Xerox Corporation
09.2000 - 02.2005

High School Diploma/GED -

Quapaw Technical College

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Richard Burns