Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Burns

Nokomis,FL

Summary

Dynamic automotive professional with extensive experience at Walmart, excelling in customer service and warranty processing. Proven ability to coordinate schedules and communicate effectively with clients, resulting in enhanced customer satisfaction. Skilled in service upsells and maintaining accurate status reports, ensuring seamless operations and improved service delivery.

Accomplished Service Writer with 40 years' success in assisting with daily business operations in Automotive. Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors. Adept in processing warranty claims with insurance companies and requesting customer approval before providing service.

Overview

48
48
years of professional experience

Work History

Service Writer

Walmart
12.2018 - 01.2025
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Resolved issues by coordinating with [Department] department.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Logged work orders and change orders into [Software] database to track job status.
  • Presented different repair options to customers to help each person make appropriate choices.

Automotive Sales Representative

Sunset KIA of Venice
02.2018 - 12.2018
  • Prepared purchased vehicles and completed final delivery checks.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Answered telephone and email inquiries from potential customers.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Responded to customer enquiries via telephone and email.

Automotive Mechanic/Automotive Service Advisor

Burns Auto Service
03.1977 - 08.2017
  • Performed basic electric repairs such as resetting circuit breakers and fitting lighting fixtures.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

Education

Master of Arts - Accounting And Finance

Cleveland State University
Cleveland, OH
06-1984

Skills

  • Warranty processing
  • Schedules coordination
  • Status reports maintenance
  • Product and service sales
  • Communicating with clients
  • Service upsells
  • Schedule coordination
  • Strong organization
  • Warranty claims processing
  • Customer service expertise

Timeline

Service Writer

Walmart
12.2018 - 01.2025

Automotive Sales Representative

Sunset KIA of Venice
02.2018 - 12.2018

Automotive Mechanic/Automotive Service Advisor

Burns Auto Service
03.1977 - 08.2017

Master of Arts - Accounting And Finance

Cleveland State University

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