Richard Burton
Atlanta,Georgia
Summary
Self-motivated IT professional with a proven ability to quickly master new technology and drive process improvements. Strong team player with excellent communication and collaboration skills. Extensive experience in IT operations, system administration, and technical support. Dedicated System Engineer skilled in cultivating long-term partnerships with vendors and clients. Expertise includes installation, configuration, and monitoring of complex systems and infrastructures. Successful career history spanning over [Number] years.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Systems Engineer III
Lexisnexis Corporation
09.2013 - Current
- Utilized GITLAB and GITHUB for automation purposes
- Secured applications using SSL certificates via F5 and Linux servers
- Detected and diagnosed code-related issues
- Managed the SSL certificate lifecycle on F5 Load Balancers and Apache web servers
- Collaborated with Security to remediate vulnerabilities on middleware applications
- Supported and maintained Apache and Tomcat webserver administrations
- Created shell scripts to automate Apache configurations across enterprise web servers
- Documented work activity in ticketing system including change management process
- Supported Production Application group with troubleshooting applications
- Provided 24/7 on-call support
- Analyzed log files using Kibana to assist with production issues
- Strong troubleshooting skills
- Performed light Linux administration duties
- Used industry standard tools for monitoring server performance and uptime such as Nagios, ManageEngine Application Manager, and AlertSite
- Utilized Grafana to create alerts
- Updated automation scripts with Ansible
- Resolved customer issues within committed SLAs and timelines
Application Support Engineer
Lexisnexis Corporation
08.2011 - 09.2013
- Provided technical support for applications to ensure optimal durability and reliability
- Investigated and resolved technical operational issues of applications
- Notified 3rd level UNIX Support of UNIX alerts
- Rebooted UNIX servers as requested
- Provided in-depth analysis to resolve production and application issues
- Diagnosed system performance problems using CPU utilization, server logs, and database alerts
- Updated SQL and Oracle tables per vendor request
- Updated shell scripts via VI editor per vendor request
- Deployed specially designed test scripts
- Worked closely with developers to advise on system-level changes
- Performed system operations procedures such as responding to messages, starting and stopping system tasks, and rebooting NT file systems
- Automated batch processes
- Monitored and responded to network events or production outages
- Completed assigned mid-range application deployments
- Worked independently in a self-contained work area
Technical Analyst
Verizon Wireless (formerly ALLTEL Communications)
01.2009 - 07.2009
- Participated in business-impacting incidents and problem management
- Maintained and troubleshot ESP agents, reducing system downtime by 100%
- Automated over 2000 backups in ESP and CRON, increasing backup and recovery time by 50%
- Investigated and diagnosed issues on operational events, alarms, and incidents
- Processed requests for restores, backups, and configuration changes
- Managed disk operations using Veritas Volume Manager and Solaris Volume Manager
- Monitored backups and notified requestors of failures via remedy tickets
- Managed batch schedules to ensure daily service levels
- Monitored, troubleshot, and resolved issues involving UNIX and Linux operating systems
- Created UNIX scripts using Korn shell to increase automation and reduce downtime
- Troubleshot file system, CPU, or network issues on UNIX and Linux servers
- Maintained regular backups of user data and provided recovery in case of loss or malpractice
UNIX Admin Junior
ALLTEL Corporation
03.2002 - 01.2009
UNIX Production Analyst
ALLTEL Corporation
03.2000 - 03.2002
UNIX Admin Junior
IBM Global Services
12.1999 - 03.2000
Operations Supervisor
IBM Global Services
11.1997 - 12.1999
Application Support Latin America
Hewlett Packard
03.1997 - 11.1997
Lead Operation Analyst
GE Capital
02.1996 - 03.1997
Computer Operator
Gtech Corporation
09.1991 - 02.1996
Education
Computer Science Degree -
I.T.T. Technical Institute
Phoenix, AZ01.1991
Skills
- UNIX
- LINUX
- Red Hat
- Centos
- Solaris 9
- Solaris 10
- F5 Load Balancer
- GITLAB
- GITHUB
- Shell scripting
- Python
- JAVA
- APACHE
- TOMCAT
- JBOSS
- BASH
- Virtualization technologies
- Integration readiness analysis
- Infrastructure development
- Technical writing
- Systems analysis
- Scripting languages
- User support
- Operating systems
Certification
- SUN Certified Systems Administrator (Solaris 9), SUN, Alpharetta, GA, 2003
- UNIX Shell Scripting/Fundamentals, Engineer 1&2, The Seale Group, Atlanta, GA, 2002
Girls Golf Assistant Coach
Assistant Varsity Girls Golf Coach at Riverwood High school
Timeline
Systems Engineer III
Lexisnexis Corporation
09.2013 - Current
Application Support Engineer
Lexisnexis Corporation
08.2011 - 09.2013
Technical Analyst
Verizon Wireless (formerly ALLTEL Communications)
01.2009 - 07.2009
UNIX Admin Junior
ALLTEL Corporation
03.2002 - 01.2009
UNIX Production Analyst
ALLTEL Corporation
03.2000 - 03.2002
UNIX Admin Junior
IBM Global Services
12.1999 - 03.2000
Operations Supervisor
IBM Global Services
11.1997 - 12.1999
Application Support Latin America
Hewlett Packard
03.1997 - 11.1997
Lead Operation Analyst
GE Capital
02.1996 - 03.1997
Computer Operator
Gtech Corporation
09.1991 - 02.1996
- SUN Certified Systems Administrator (Solaris 9), SUN, Alpharetta, GA, 2003
- UNIX Shell Scripting/Fundamentals, Engineer 1&2, The Seale Group, Atlanta, GA, 2002
Computer Science Degree -
I.T.T. Technical Institute
Similar Profiles
Samantha AbbottSamantha Abbott
Senior Technical Writer at LexisNexis Risk SolutionsSenior Technical Writer at LexisNexis Risk Solutions
Jordan ChristianJordan Christian
Security Engineer II at LexisNexisSecurity Engineer II at LexisNexis
Gauri VermaGauri Verma
Content Development Editor, Regulatory Compliance at LexisNexis Legal & ProfessionalContent Development Editor, Regulatory Compliance at LexisNexis Legal & Professional