Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Byall

FORT WAYNE,IN

Summary

Dynamic and results-driven professional with extensive experience in operations management at Dairy Queen. Proven ability to enhance customer satisfaction through effective problem-solving and staff supervision. Skilled in inventory management and shift leadership, ensuring efficient workflows and high-quality service in fast-paced environments. Committed to maintaining safety and operational excellence.

Overview

10
10
years of professional experience

Work History

Shift Leader

Dariy Queen
05.2019 - 01.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Sous Chef

Coyote Creek Bar and Grill
12.2019 - 07.2021
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Set up and broke down kitchen for service.
  • Monitored food production to verify quality and consistency.

Line Cook

Rack & Helen's Bar and Grill
09.2018 - 05.2019
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

General Contractor Apprentice

KTS Construction
05.2015 - 07.2018
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Cleaned and maintained tools, equipment and worksites.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Installed drywall, siding and other structural components.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Worked on sites, installing roofs and other exterior components.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Helped with door and window installations.
  • Mixed and poured concrete for variety of projects.
  • Helped with erecting scaffolding and ladders.
  • Used variety of hand and power tools to complete tasks.

Education

Robert Lee Memorial Academy
Fort Wayne, IN

Skills

  • Shift paperwork completion
  • Inventory counts
  • Customer service management
  • POS deletions
  • Operations management
  • Problem-solving
  • Equipment troubleshooting
  • Client service
  • Shift leadership
  • Staff supervision
  • Shift checklists

Timeline

Sous Chef

Coyote Creek Bar and Grill
12.2019 - 07.2021

Shift Leader

Dariy Queen
05.2019 - 01.2025

Line Cook

Rack & Helen's Bar and Grill
09.2018 - 05.2019

General Contractor Apprentice

KTS Construction
05.2015 - 07.2018

Robert Lee Memorial Academy

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