Richard Cabrera
College Station,TX
Summary
Results-driven retail management professional with a strong determination to surpass company sales goals. Utilizing financial and marketing experience, consistently make informed purchasing and merchandising decisions. Possess a forward-thinking mindset when it comes to addressing and resolving concerns, optimizing policies, and engaging with customers to foster loyalty and boost sales.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Move Concierge
07.2021 - Current
- Develop positive relationships with Realtors and their clients through meaningful conversation and rapport building
- Manage mapped lead sources by exhibiting time management skills
- Set and maintain a flexible schedule of appointment times based on daily nationwide lead assignments
- Educate clients on their options for internet/television/security and provide the best solutions that fit their needs and wants
- Ensure the utility information gathered for the client's new home is accurate through proper research
- Meet and exceed daily/weekly/monthly sales and talk time goals
- Conduct follow up calls to account for closing / move in date shifts
- Ensure escalations caused by installation delays are handled immediately
- Participate in weekly meetings and 1 on 1's
Store Manager / Area Manager
Sprint / T-Mobile by Connectivity Source
06.2016 - 07.2021
- Developed profitable locations by meeting and exceeding sales goals and reducing sales charge backs
- Hire, train, and manage staff of over 10 employees simultaneously at 2 locations in Bryan (Villa Maria and Texas Ave locations)
- Maintain customer confidentiality through proper handling of sensitive information
- Perform daily and weekly huddles to set daily goals and to improve promotional knowledge of the staff
- Perform daily cash deposits, change orders, and audits to maintain proper operating levels
- Help customers make informed decisions about their purchases
- Attain a client base by going out and informing potential customers about current promotions
- Conduct employee coaching as needed to ensure proper sales tactics and non-negotiables are being performed
- Meet with upper management to ensure monthly plans are in place to succeed
- Travel between Texas Ave and Bryan locations as needed to ensure expectations are being met
- Make arrangements for employee accommodations during out of town training
- Ensure Texas Ave and Bryan location displays and store merchandising is up to T-Mobile standards and plan
- Perform weekly audits of operations to ensure high scores on surprise corporate audits
- Ensure there is a clean and safe environment for customers and staff at all times
Lead Retail Consultant
Sprint PCS (Corporate)
08.2014 - 06.2016
- Assist in the management of high traffic corporate location in College Station
- Provide leadership and training to new hires
- Complete opening/closing procedures for the store as needed
- Merchandize location according to planogram as it is updated
- Sell/Cross sell wireless products to clients based on needs
- Lead portions of weekly meetings and huddles
- Meet and exceed sales goals set by management and company standards
- Provide exemplary customer service and remedy any customer issues that occur
Education / Government Sales
StataCorp
02.2013 - 07.2014
- Process department purchase orders for clients as needed
- Answer phones and provide support through email regarding purchase orders
- Meet and exceed sales goals set by management and company standards
- Provide exemplary customer service
Intake Coordinator
United HealthCare
10.2011 - 01.2013
- Respond to incoming provider and enrollee calls
- Resolve customer service inquiries
- Enter notifications, Providers status of an existing notification and determine if notification is required
- Complete notification wizard along with ICD-9 and CPT coding
- Provide excellent customer service to both providers and enrollees
- Constantly met established productivity, schedule adherence, and quality standards while maintaining good attendance
- Assist with faxes and emails
Education
Core curriculum -
Blinn College
Bachelor of Arts - Anthropology, Psychology
Texas State University
San Marcos, TX12.2010
Skills
- Customer service
- Customer relationship building
- Lead qualification
- Exceptional customer service
- Client relationship management
- Salesforce
- Customer response
- Training and mentoring
- Inventory control
- Store merchandising
- Team leadership and coaching
- Team building and leadership
Timeline
Inside Sales Representative
Move Concierge
07.2021 - Current
Store Manager / Area Manager
Sprint / T-Mobile by Connectivity Source
06.2016 - 07.2021
Lead Retail Consultant
Sprint PCS (Corporate)
08.2014 - 06.2016
Education / Government Sales
StataCorp
02.2013 - 07.2014
Intake Coordinator
United HealthCare
10.2011 - 01.2013
Core curriculum -
Blinn College
Bachelor of Arts - Anthropology, Psychology
Texas State University
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