Richard Camp
Leesburg
Summary
Dynamic Warranty Technician at Brown Construction with a proven track record in warranty management and enhancing customer satisfaction. Skilled in diagnostic testing and committed to safety protocols, I successfully improved internal communication and streamlined repair processes, resulting in increased efficiency and reduced delays. Recognized for professionalism and reliability in all aspects of work.
Overview
16
16
years of professional experience
Work History
Warranty Technician
Brown Construction
09.2022 - 04.2024
- Enhanced internal communication channels by creating a centralized database where all relevant information related to warranties could be easily accessed and updated.
- Managed inventory levels effectively, ordering replacement parts as needed while avoiding excess stock or delays in repair times.
- Evaluated warranty data regularly to identify trends, using this information to inform decision-making processes and drive improvements within the organization.
- Increased efficiency of repair work, conducting thorough assessments to identify root causes of issues.
- Conducted regular audits of completed warranty work, ensuring adherence to high-quality standards while identifying opportunities for continuous improvement within the team''s processes.
- Enhanced customer satisfaction by promptly addressing warranty claims and providing efficient solutions.
Maintenance Lead
John Stewart Company
08.2008 - 09.2022
- Improved overall facility safety with regular inspections and hazard identification initiatives.
- Developed strong vendor relationships for cost-effective procurement of parts and services.
- Generated and completed work orders for repairs, maintenance, and component replacement.
- Completed necessary ISO documentation and records to show compliance.
- Managed emergency repairs efficiently, minimizing disruptions to daily operations.
- Supervised employee performance, preventive maintenance, and safety.
Education
High School Diploma -
Davis Senior High School
Davis, CASkills
- EPA Certified type 1&2
- OSHA 10 Certified
- Repair techniques
- Warranty management
- Electrical systems
- Diagnostic testing
- Construction
- Reliability
- Safety protocols
- Professionalism
Timeline
Warranty Technician
Brown Construction
09.2022 - 04.2024
Maintenance Lead
John Stewart Company
08.2008 - 09.2022
High School Diploma -
Davis Senior High School
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